Charles Derby Satisfaction Questionnaire
The Financial Services Authority (FSA) views the topic ‘Treating Customers Fairly’ as a key principle for businesses. As a consumer you should feel confident that you are dealing with a firm where the fair treatment of customers is central to the corporate culture.
Our promise to you is that Charles Derby will always treat you fairly. You can expect in all our dealings with you that we will: Treat you as we would expect to be treated; never take advantage of you; be open and honest; and quickly put right any mistake that we make.
Are we keeping our promise? Please take a few moments to let us know how we’re doing. Please rate each of the following against a scale where: