Program Managers Customer Service Survey 2011

The Professional Development Support Department strives to meet the needs of all its customers in a competent, professional manner. Please take a few moments to complete this survey so we may continue to improve.

Question Title

1. Which of the following describes your position?

Program Manager

Course Organizer

Both

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2. Courtesy and Professionalism: Have you been treated with courtesy and professionalism while interacting with our office?

	Very satisfied	Satisfied	Neutral	Dissatisfied
Choose one	Choose one Very satisfied	Choose one Satisfied	Choose one Neutral	Choose one Dissatisfied

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3. Expectations: Did our knowledge, service and performance meet your expectations?

	Very satisfied	Satisfied	Neutral	Dissatisfied
Choose one	Choose one Very satisfied	Choose one Satisfied	Choose one Neutral	Choose one Dissatisfied

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4. If we did NOT meet your expectations, please explain how we can improve.

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5. How would you rate the support provided by your PDS contact in the following areas:

	Very Helpful	Helpful	Somewhat Helpful	Not Helpful
System-related issues	System-related issues Very Helpful	System-related issues Helpful	System-related issues Somewhat Helpful	System-related issues Not Helpful
Assistance to your course organizer	Assistance to your course organizer Very Helpful	Assistance to your course organizer Helpful	Assistance to your course organizer Somewhat Helpful	Assistance to your course organizer Not Helpful
Consultation regarding your program	Consultation regarding your program Very Helpful	Consultation regarding your program Helpful	Consultation regarding your program Somewhat Helpful	Consultation regarding your program Not Helpful

Additional comments:

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6. Overall satisfaction: Overall, how would you rate your interactions with the Professional Development Support Department?

	Very satisfied	Satisfied	Neutral	Dissatisfied
Choose one	Choose one Very satisfied	Choose one Satisfied	Choose one Neutral	Choose one Dissatisfied

Comments:

Thank you for providing us with valuable feedback!