Community Transport in Scotland - Survey 2009

1. Operational Information

50%

This survey aims to gather information on community transport's contribution to Scottish life. It seeks to establish quantitative information on services in order to demonstrate the scope of community transport and qualitative information on matters such as funding and relationships with funders in order to measure the state of the community transport sector in Scotland. Please help us by answering as many questions as you can. Where we ask for specific information, if this is difficult, please give us your best estimate!

The survey results will be used to promote community transport and to inform those who influence our sector including national government, local government, the transport industry, others in the voluntary sector, and media. Details of individual organisations participating in the survey will be kept confidential.

1. What is the name of your organisation?

What is the name of your organisation?

2. How many employees do you have?

How many employees do you have? full time
part time

3. How many members do you have?

How many members do you have?

4. How many volunteers do you have?

How many volunteers do you have?

5. What kind of training does your organisation access for staff and volunteers? (Please tick all that apply.)

What kind of training does your organisation access for staff and volunteers? (Please tick all that apply.) MiDAS

PATS

D1/COMMUNITY DRIVER

LIFTING & HANDLING

FIRST AID

DISABILITY AWARENESS

INDUCTION

6. How many vehicles do you own or lease?

How many vehicles do you own or lease? car
minibuses
other (please specify)

7. Roughly how many passenger journeys do you provide annually ( a return journey = 2 passenger journeys)?

Roughly how many passenger journeys do you provide annually ( a return journey = 2 passenger journeys)?

8. What is the average journey fare for your members?

What is the average journey fare for your members?

9. What are the main purposes of the journeys you provide for your members (in order of importance)

	1st	2nd	3rd	4th	5th	6th
Access to health appointments	*What are the main purposes of the journeys you provide for your members (in order of importance) Access to health appointments 1st	Access to health appointments 2nd	Access to health appointments 3rd	Access to health appointments 4th	Access to health appointments 5th	Access to health appointments 6th
Shopping	Shopping 1st	Shopping 2nd	Shopping 3rd	Shopping 4th	Shopping 5th	Shopping 6th
Social outings	Social outings 1st	Social outings 2nd	Social outings 3rd	Social outings 4th	Social outings 5th	Social outings 6th
Attendance at lunch clubs	Attendance at lunch clubs 1st	Attendance at lunch clubs 2nd	Attendance at lunch clubs 3rd	Attendance at lunch clubs 4th	Attendance at lunch clubs 5th	Attendance at lunch clubs 6th
Attendance at day care centres	Attendance at day care centres 1st	Attendance at day care centres 2nd	Attendance at day care centres 3rd	Attendance at day care centres 4th	Attendance at day care centres 5th	Attendance at day care centres 6th
Other	Other 1st	Other 2nd	Other 3rd	Other 4th	Other 5th	Other 6th

10. Do you get feedback on the quality of your service, and if so, how is this obtained?

Do you get feedback on the quality of your service, and if so, how is this obtained? YES

If yes, please give details.

11. Has your organisation been awarded any form of quality mark e.g. Investors in People, EFQM, PQASSO

Has your organisation been awarded any form of quality mark e.g. Investors in People, EFQM, PQASSO Yes

If Yes, please give details here.

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