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Taxpayer Satisfaction Survey 2012

1.Feedback on Do-It-Yourself Taxes

How did it go?

We have a few questions about the Do-It-Yourself process. This is a relatively new program, and we want to know how to improve it. Many thanks for your time!

1.About the I-CAN web interface: how easy or difficult was it to use the website?
2.About the session: how easy or difficult was it to follow the session leader's instructions?
3.How confident do you feel that you prepared your taxes correctly?
4.Looking ahead to next year, how do you think you will do your taxes in the future?
5.Would you recommend Do-It-Yourself Tax Sessions to a friend or relative who knows how to use the Internet?
6.Is there anything else that you would like to share? How could we improve this service?
7.How did you hear about our program?
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