Student Satisfaction SurveyStudent Satisfaction Survey

1. How Did you hear about the Extended Learning Center and the Tutoring services?

How Did you hear about the Extended Learning Center and the Tutoring services? Referred by Instructor

Required by Instructor

Extra Credit

Referral by Counselor

Flyer/Advertisement

At A Special Event

Student/Classmate

Self Referral

Other (please specify)

2. This session/semester, I have received tutoring in the following area(s).

This session/semester, I have received tutoring in the following area(s). Math

Writing

Science

German

Social Sciences

Other (please specify)

3. Now we would like your feedback on some specific aspects of our services. Please rate your level of satisfaction with each of the following items below. If an item does not apply to you, please select "N/A".

	Very Dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Very Satisfied	N/A
Quality of Professional/Peer Tutors	*Now we would like your feedback on some specific aspects of our services. Please rate your level of satisfaction with each of the following items below. If an item does not apply to you, please select "N/A". Quality of Professional/Peer Tutors Very Dissatisfied	Quality of Professional/Peer Tutors Dissatisfied	Quality of Professional/Peer Tutors Neither satisfied nor dissatisfied	Quality of Professional/Peer Tutors Satisfied	Quality of Professional/Peer Tutors Very Satisfied	Quality of Professional/Peer Tutors N/A
Other (please specify)
The quality of the ELC equipment, software and facilities.	The quality of the ELC equipment, software and facilities. Very Dissatisfied	The quality of the ELC equipment, software and facilities. Dissatisfied	The quality of the ELC equipment, software and facilities. Neither satisfied nor dissatisfied	The quality of the ELC equipment, software and facilities. Satisfied	The quality of the ELC equipment, software and facilities. Very Satisfied	The quality of the ELC equipment, software and facilities. N/A
Other (please specify)
Tutoring availability	Tutoring availability Very Dissatisfied	Tutoring availability Dissatisfied	Tutoring availability Neither satisfied nor dissatisfied	Tutoring availability Satisfied	Tutoring availability Very Satisfied	Tutoring availability N/A
Other (please specify)
Location and logistics where tutoring services are offered	Location and logistics where tutoring services are offered Very Dissatisfied	Location and logistics where tutoring services are offered Dissatisfied	Location and logistics where tutoring services are offered Neither satisfied nor dissatisfied	Location and logistics where tutoring services are offered Satisfied	Location and logistics where tutoring services are offered Very Satisfied	Location and logistics where tutoring services are offered N/A
Other (please specify)
The helpfulness of the Lab Assistants at the Reserve Desk	The helpfulness of the Lab Assistants at the Reserve Desk Very Dissatisfied	The helpfulness of the Lab Assistants at the Reserve Desk Dissatisfied	The helpfulness of the Lab Assistants at the Reserve Desk Neither satisfied nor dissatisfied	The helpfulness of the Lab Assistants at the Reserve Desk Satisfied	The helpfulness of the Lab Assistants at the Reserve Desk Very Satisfied	The helpfulness of the Lab Assistants at the Reserve Desk N/A
Other (please specify)

4. This session/semester, I have used the Extended Learning Center...

This session/semester, I have used the Extended Learning Center... Once a week

Twice a week

Three or more times a week

Other (please specify)

5. Tutoring has helped me to improve my course grade.

Strongly Disagree	Disagree	Undecided	Agree	Strongly Agree
*Tutoring has helped me to improve my course grade. Strongly Disagree	Disagree	Undecided	Agree	Strongly Agree

6. I need tutors to be available (Select all that apply)

I need tutors to be available (Select all that apply) Mornings: 8:00a-12:00p

Afternoons: 12:00p-5:00p

Evening: 5:00p-8:00p

Weekends

Other (please specify)

7. Choose the answer(s) below that best describes your academic status. (select all that apply)

Choose the answer(s) below that best describes your academic status. (select all that apply) First semester college student

Returning back to college after several years

This is my 2nd semester or more in college

Part-time-- LSC Tomball

Full-time-- LSC Tomball

Part-time--at another college/university

Full-time--at another college/university

Other (please specify)

8. What is your gender?

What is your gender? Male

Female

9. Which one of the following best describes you?

Which one of the following best describes you? White/Caucasian

Spanish/Latino/Mexican

Black/African American

Asian, Pacific Islander

Native American

Other