Planning & Building Services Customer Survey

1. Planning & Building Services Customer Survey

Planning and Building Services would like to know what you think about our service so we can serve you better. Please take a moment to fill out and return the brief questionnaire below. This survey will close on April 9, 2010.

Question Title

* 1. Please identify yourself:

general public

property owner

applicant - planning applications

applicant - building permit

builder

real estate agent

consultant

lawyer

Other (please specify)

Question Title

* 2. Did you receive prompt, courteous service?

Yes

Question Title

* 3. If any staff member was especially helpful and informative,please identify them and explain how they helped you so that we can show them our appreciation.

Question Title

* 4. Please identify your most recent experience with this department?

Building/demolition permit

Septic permit

Canine Control/dog licence

By-law Enforcement

Parking Ticket

Planning application - rezoning/severance

Planning application - official plan amendment

Planning application - plan of subdivision

Planning application - minor variance

General inquiry/consultation

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* 5. Please identify the method used to contact us.

Correspondence

Phone

E-mail

In person

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* 6. For each of the following statements, please indicate how satisfied you have been with our service.

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
being readily available for assistance	being readily available for assistance Very Satisfied	being readily available for assistance Satisfied	being readily available for assistance Dissatisfied	being readily available for assistance Very Dissatisfied
clearly explaining requirements of planning or building process	clearly explaining requirements of planning or building process Very Satisfied	clearly explaining requirements of planning or building process Satisfied	clearly explaining requirements of planning or building process Dissatisfied	clearly explaining requirements of planning or building process Very Dissatisfied
providing timely responses to your questions and requests	providing timely responses to your questions and requests Very Satisfied	providing timely responses to your questions and requests Satisfied	providing timely responses to your questions and requests Dissatisfied	providing timely responses to your questions and requests Very Dissatisfied
providing you with the information you requested	providing you with the information you requested Very Satisfied	providing you with the information you requested Satisfied	providing you with the information you requested Dissatisfied	providing you with the information you requested Very Dissatisfied
being knowledgeable about process and procedures	being knowledgeable about process and procedures Very Satisfied	being knowledgeable about process and procedures Satisfied	being knowledgeable about process and procedures Dissatisfied	being knowledgeable about process and procedures Very Dissatisfied
being courteous when responding to your inquiries	being courteous when responding to your inquiries Very Satisfied	being courteous when responding to your inquiries Satisfied	being courteous when responding to your inquiries Dissatisfied	being courteous when responding to your inquiries Very Dissatisfied
directing you to the appropriate contact for additional information	directing you to the appropriate contact for additional information Very Satisfied	directing you to the appropriate contact for additional information Satisfied	directing you to the appropriate contact for additional information Dissatisfied	directing you to the appropriate contact for additional information Very Dissatisfied

Other (please specify)

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* 7. Please indicate how satisfied you are with our new location in the Edward Building at 280 Main Street, Picton.

	Very Satisfied	Satisfied	Dissatisfied	Very Satisfied
accessibility	accessibility Very Satisfied	accessibility Satisfied	accessibility Dissatisfied	accessibility Very Satisfied
staff layout	staff layout Very Satisfied	staff layout Satisfied	staff layout Dissatisfied	staff layout Very Satisfied
convenient location	convenient location Very Satisfied	convenient location Satisfied	convenient location Dissatisfied	convenient location Very Satisfied

Comment

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* 8. Please use the following spaces to provide any additional comments on the level of customer service you received from the Planning and Building Department.