NicStick Electronic Cigarettes Survey

1. On a scale of 1 to 4, how would you rate your experience with NicStick? (Pick one)

4 - Extremely satisfied	3 - Satisfied	2 - Dissatisfied	1 - Extremely dissatisfied
*On a scale of 1 to 4, how would you rate your experience with NicStick? (Pick one) 4 - Extremely satisfied	3 - Satisfied	2 - Dissatisfied	1 - Extremely dissatisfied

2. On a scale of 1 to 4, how would you rate NicStick's new website?

4 - much better and easier to use than previous site	3 - slightly better and easier to use than previous site	2 - same - no difference	1 - more difficult to use than previous site	0 - I never used the previous website
*On a scale of 1 to 4, how would you rate NicStick's new website? 4 - much better and easier to use than previous site	3 - slightly better and easier to use than previous site	2 - same - no difference	1 - more difficult to use than previous site	0 - I never used the previous website

3. On a scale of 1 to 4, how would you rate Nicstick's Customer Service

4 - Excellent	3 - Good	2 - Satisfied but nothing to write home about	1 - Dissatisfied	0 - I haven't contacted NicStick customer support
*On a scale of 1 to 4, how would you rate Nicstick's Customer Service 4 - Excellent	3 - Good	2 - Satisfied but nothing to write home about	1 - Dissatisfied	0 - I haven't contacted NicStick customer support

4. How long have you been a NicStick customer

How long have you been a NicStick customer I am not a NicStick customer

Less than 6 months

6-12 months

More than 1 year

5. Would you refer NicStick to your friends and family members?

Would you refer NicStick to your friends and family members? Yes

No (Please explain below)

If no (please explain)

6. How did you first hear about NicStick?

How did you first hear about NicStick? Internet search

Retail location

A friend

Other (please explain below)

Other (please specify)

7. Is the navigation of the website easy for you to find the products you are looking for? Would it be easier for you to see all the refills and accessories for your unit grouped together on one page?

Is the navigation of the website easy for you to find the products you are looking for? Would it be easier for you to see all the refills and accessories for your unit grouped together on one page? The current navigation of the site is easy for me

It would be easier for me if all the refills and accessories for my unit were grouped together on one page

Comments

8. Where would you like to see us improve?

Where would you like to see us improve? Customer Education (how to videos)

Lower Online Prices

New products

More eliquid flavors

Other (please specify)

9. Which NicStick product(s) are you currently using?

Which NicStick product(s) are you currently using?

10. What email address can we send your free $5 off coupon to?

What email address can we send your free $5 off coupon to?