The Call Centre Agent Job Satisfaction Survey 2010

 

Welcome to the Call Centre Agent 2010 Survey

The following survey has been designed to be filled by call centre agents, senior call centre agents, customer service representatives and telemarketing/telesales agents― if you are not currently working under any of these titles or have a job of similar nature within a call centre environment, please do not fill out the survey.

Your participation is voluntary and your answers are kept COMPLETELY CONFIDENTIAL and will remain ANONYMOUS (You will not be asked to provide your name or any contact information). The information you provide will be used only for academic research purposes to help develop best practices in improving the Call Centre Representatives job experience for you and others who follow in your footsteps. We value your opinion.

There are no right or wrong answers ― please provide your response for each item that best matches your own perception or reaction. Your willingness to complete the survey is greatly appreciated.