Thank you for your interest in PEX Network's State of Voice of the Customer (VOC) in Process Excellence Survey 2012. Last year's benchmarking survey found that companies that focused most on increasing customer satisfaction were more likely to rate their process improvement initiatives as successful than those that focused predominantly on cost savings.
But what does it actually mean to be focused on the customer and are companies really “walking the walk” or simply “talking the talk”? PEX Network is conducting this survey on the state of VOC in process excellence in order to find out.
We will be running this survey until November 18 and publishing the findings later this month. The survey should take no longer than 10 minutes to complete.