Soin Pediatric Trauma and Emergency Center Survey

We have tried to make your visit to Dayton Children's Pediatric Trauma and Emergency Center as pleasant and efficient as possible. Your complete satisfaction is our goal. To help us evaluate and improve our services, we need your feedback.

Please rate the following services you or your child received by checking the response that best represents your feeling. Also, please comment on any good or bad experiences you may have had during this visit. Thank you!
1. Ease of locating Children's Trauma and Emergency Center?
2. Courtesy and efficiency of the check-in nurse?
3. Courtesy and efficiency of the registration clerk?
4. Satisfaction with length of time before seeing the doctor (or nurse practitioner)?
5. Was an estimate of your expected wait provided?
6. Availability of books/toys/games/other activities for your child?
7. Overall cleanliness of Children's Trauma and Emergency Center?
Comments (please describe good or bad experiences)
8. How well the nurses listened to you and explained your child's condition and treatment?
9. How well the doctor (or nurse practitioner) listened to you and explained your child's condition and treatment?
10a. When taking your child's blood, how well the staff listened to you and explained what was to occur?
10b. When starting your child's IV, how well the staff listened to you and explained what was to occur?
10c. When taking x-rays of your child, how well the staff listened to you and explained what was to occur?
10d. When doing your child's breathing treatments, how well the staff listened to you and explained what was to occur?
Comments (please describe good or bad experiences)
11. Staff sensitivity toward any pain or discomfort your child experienced?
12. Your understanding of the follow-up care required after your visit?
13. Overall quality of the care your child received at Children's Trauma and Emergency Center?
14. Likelihood of recommending Children's Trauma and Emergency Center to others?
Comments/suggestions for improvement (please be specific)
15. Was your child admitted to an inpatient area of the hospital?
15a. If yes, your satisfaction with the length of time to get to your room?
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