Survey

Here at Electrodata Recorders, as part of our ongoing improvement, we are committed to monitoring the quality of our products and services.
We would greatly appreciate if you could take a couple of minutes to provide us your feedback.

1. Please rate the following aspects of our product and sales.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Do our products satisfy your business requirements?	*Please rate the following aspects of our product and sales. Do our products satisfy your business requirements? Excellent	Do our products satisfy your business requirements? Good	Do our products satisfy your business requirements? Adequate	Do our products satisfy your business requirements? Poor	Do our products satisfy your business requirements? Unacceptable	Do our products satisfy your business requirements? N/A
Do we communicate clearly and effectively?	Do we communicate clearly and effectively? Excellent	Do we communicate clearly and effectively? Good	Do we communicate clearly and effectively? Adequate	Do we communicate clearly and effectively? Poor	Do we communicate clearly and effectively? Unacceptable	Do we communicate clearly and effectively? N/A
Are we keeping you informed of progress?	Are we keeping you informed of progress? Excellent	Are we keeping you informed of progress? Good	Are we keeping you informed of progress? Adequate	Are we keeping you informed of progress? Poor	Are we keeping you informed of progress? Unacceptable	Are we keeping you informed of progress? N/A
Are we providing value for money?	Are we providing value for money? Excellent	Are we providing value for money? Good	Are we providing value for money? Adequate	Are we providing value for money? Poor	Are we providing value for money? Unacceptable	Are we providing value for money? N/A

2. Overall, how do you rate the quality of products we provide?

Overall, how do you rate the quality of products we provide? Excellent	Good	Adequate	Poor	Unacceptable
If you wish to add comments

3. How would you rate the service that you are provided by our support staff?

How would you rate the service that you are provided by our support staff? Excellent	Good	Adequate	Poor	Unacceptable
If you wish to add comments

4. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

5. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

6. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

7. Can you tell us what product feature(s) you will be looking for in your future voice recorder purchase, or do you have any suggestions regarding how we could improve the products and services we provide to you?

Can you tell us what product feature(s) you will be looking for in your future voice recorder purchase, or do you have any suggestions regarding how we could improve the products and services we provide to you?

8. Can we contact you about your response? If so, please provide us your details. You can leave this blank if you want to remain anonymous.

Can we contact you about your response? If so, please provide us your details. You can leave this blank if you want to remain anonymous. Contact Name
Company Name
Phone Number
Email Address

How Are We Doing?