SurveyMonkey Powered Online Survey

Public enquiries satisfaction survey

At the PCO we try to respond to all public enquiries promptly. If the question relates to the PCO's work, we try to provide a helpful and accurate answer. If the question relates to legislation that is administered by another agency - and many questions we receive do - we try to redirect you in a helpful manner.

How well did we respond to your question? We would very much like your feedback, so please complete this quick survey to let us know.

All responses are anonymous.

Question Title

* How well do you agree with these statements?

	agree strongly	agree	neutral	disagree	disagree strongly	N/A
My question was answered promptly	My question was answered promptly agree strongly	My question was answered promptly agree	My question was answered promptly neutral	My question was answered promptly disagree	My question was answered promptly disagree strongly	My question was answered promptly N/A
The reply was clear	The reply was clear agree strongly	The reply was clear agree	The reply was clear neutral	The reply was clear disagree	The reply was clear disagree strongly	The reply was clear N/A
If I was redirected to another agency, the reason was explained	If I was redirected to another agency, the reason was explained agree strongly	If I was redirected to another agency, the reason was explained agree	If I was redirected to another agency, the reason was explained neutral	If I was redirected to another agency, the reason was explained disagree	If I was redirected to another agency, the reason was explained disagree strongly	If I was redirected to another agency, the reason was explained N/A
If my question was answered directly, the reply gave me the information I needed	If my question was answered directly, the reply gave me the information I needed agree strongly	If my question was answered directly, the reply gave me the information I needed agree	If my question was answered directly, the reply gave me the information I needed neutral	If my question was answered directly, the reply gave me the information I needed disagree	If my question was answered directly, the reply gave me the information I needed disagree strongly	If my question was answered directly, the reply gave me the information I needed N/A

Question Title

* Do you have any comments or other feedback?

Thank you for taking the time to complete the survey, and for your input.