2011 Customer Service Survey

Thank you for taking the time to complete Family Connections (formerly Child Care Solutions MT) customer service survey. Your input will help us improve our services. Please complete the following questions and the personal information at the end of the survey to be entered into our $50 gift card drawing. Your responses do remain anonymous as your name will not be associated with your answers.

1. Which service do/did Family Connections provide for you? If you have used multiple services and want to respond to each one, you may complete a different survey for each one.

Which service do/did Family Connections provide for you? If you have used multiple services and want to respond to each one, you may complete a different survey for each one. Best Beginnings Child Care Scholarship (child care assistance)

Best Beginnings Child Care Referral Program

Legally Certified Provider

Child Care Provider Services

2. I heard about Family Connections through:

I heard about Family Connections through: Radio Newspaper Phone Book Flyer/Poster Website	Friend/Family Child Care Provider Facebook/Twitter Booth at Event Local Child Care Resource and Referral Agency	Employer Agency Other
Please specify employer, agency or other:

3. When I called/visited Family Connections, I received the information I requested:

When I called/visited Family Connections, I received the information I requested: Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Please explain:

4. How quickly did Family Connections respond to your requests for information?

How quickly did Family Connections respond to your requests for information? Immediately

Same Day

Next Business Day

Within 5 Business Days

After 5 Business Days

5. When I called/visited Family Connections, I was directed to the correct person and my questions were sufficiently answered:

When I called/visited Family Connections, I was directed to the correct person and my questions were sufficiently answered: Strongly Agree