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Question Title

* 1. About you and the project

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Project ref.or topic

Question Title

* 2. Please rate the overall service on this project:

	Excellent	Good	Adequate	Poor	Very Poor
Overall performance	Overall performance Excellent	Overall performance Good	Overall performance Adequate	Overall performance Poor	Overall performance Very Poor
Value for your business	Value for your business Excellent	Value for your business Good	Value for your business Adequate	Value for your business Poor	Value for your business Very Poor

Question Title

* 3. Please rate our performance on this project for each of the following areas:

	Excellent	Good	Adequate	Poor	Very Poor
Helpfulness of our staff when contacted	Helpfulness of our staff when contacted Excellent	Helpfulness of our staff when contacted Good	Helpfulness of our staff when contacted Adequate	Helpfulness of our staff when contacted Poor	Helpfulness of our staff when contacted Very Poor
Understanding of your requirements	Understanding of your requirements Excellent	Understanding of your requirements Good	Understanding of your requirements Adequate	Understanding of your requirements Poor	Understanding of your requirements Very Poor
Our advice on project design/methods	Our advice on project design/methods Excellent	Our advice on project design/methods Good	Our advice on project design/methods Adequate	Our advice on project design/methods Poor	Our advice on project design/methods Very Poor
Letting you know in advance what we plan to do	Letting you know in advance what we plan to do Excellent	Letting you know in advance what we plan to do Good	Letting you know in advance what we plan to do Adequate	Letting you know in advance what we plan to do Poor	Letting you know in advance what we plan to do Very Poor
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Very Poor
Responsiveness of our staff when contacted	Responsiveness of our staff when contacted Excellent	Responsiveness of our staff when contacted Good	Responsiveness of our staff when contacted Adequate	Responsiveness of our staff when contacted Poor	Responsiveness of our staff when contacted Very Poor
Thoroughness in our approach to work	Thoroughness in our approach to work Excellent	Thoroughness in our approach to work Good	Thoroughness in our approach to work Adequate	Thoroughness in our approach to work Poor	Thoroughness in our approach to work Very Poor
Involving you at major points in the project	Involving you at major points in the project Excellent	Involving you at major points in the project Good	Involving you at major points in the project Adequate	Involving you at major points in the project Poor	Involving you at major points in the project Very Poor
Promptly notifying you of changes in scope and seeking approval	Promptly notifying you of changes in scope and seeking approval Excellent	Promptly notifying you of changes in scope and seeking approval Good	Promptly notifying you of changes in scope and seeking approval Adequate	Promptly notifying you of changes in scope and seeking approval Poor	Promptly notifying you of changes in scope and seeking approval Very Poor
Final report addressing your needs	Final report addressing your needs Excellent	Final report addressing your needs Good	Final report addressing your needs Adequate	Final report addressing your needs Poor	Final report addressing your needs Very Poor
Providing explanations of what we’ve done and why	Providing explanations of what we’ve done and why Excellent	Providing explanations of what we’ve done and why Good	Providing explanations of what we’ve done and why Adequate	Providing explanations of what we’ve done and why Poor	Providing explanations of what we’ve done and why Very Poor
Ability to meet agreed deadlines	Ability to meet agreed deadlines Excellent	Ability to meet agreed deadlines Good	Ability to meet agreed deadlines Adequate	Ability to meet agreed deadlines Poor	Ability to meet agreed deadlines Very Poor