NETvrything Computing Questions (253) 495-7974NETvrything Computing Questions (253) 495-7974

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1. About how many hours per week do you use a personal computer for your job?

About how many hours per week do you use a personal computer for your job?   Zero One to five Six to Ten 11 to 20 21 to 30 30 or more

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2. About how long have you been using a personal computer?

About how long have you been using a personal computer?   Less than one year One to Two Years Two to Five Years Five to Ten Years More than Ten Years

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3. Which statement below best describes your level of understanding about how to use a personal computer/PC?

Which statement below best describes your level of understanding about how to use a personal computer/PC?   I don't know how to turn on a personal computer. I can turn on a PC, but I have trouble with almost everything else. I know the basics of how to use my PC, but not much more. I understand how to use most of my software, and have little trouble learning new software. I completely understand my PC software and hardware.

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4. Please indicate your level of agreement with each statement below.

	Strongly Disagree	Somewhat Disagree	Neither Agree Nor Disagree	Somewhat Agree	Strongly Agree
I wish computers had never been invented	*Please indicate your level of agreement with each statement below. I wish computers had never been invented Strongly Disagree	I wish computers had never been invented Somewhat Disagree	I wish computers had never been invented Neither Agree Nor Disagree	I wish computers had never been invented Somewhat Agree	I wish computers had never been invented Strongly Agree
I find computers extremely easy to use	I find computers extremely easy to use Strongly Disagree	I find computers extremely easy to use Somewhat Disagree	I find computers extremely easy to use Neither Agree Nor Disagree	I find computers extremely easy to use Somewhat Agree	I find computers extremely easy to use Strongly Agree
I really enjoy learning new personal computer software	I really enjoy learning new personal computer software Strongly Disagree	I really enjoy learning new personal computer software Somewhat Disagree	I really enjoy learning new personal computer software Neither Agree Nor Disagree	I really enjoy learning new personal computer software Somewhat Agree	I really enjoy learning new personal computer software Strongly Agree
I give more computer advice to other people than I receive	I give more computer advice to other people than I receive Strongly Disagree	I give more computer advice to other people than I receive Somewhat Disagree	I give more computer advice to other people than I receive Neither Agree Nor Disagree	I give more computer advice to other people than I receive Somewhat Agree	I give more computer advice to other people than I receive Strongly Agree

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5. Please rate how difficult you find each of the following tasks to be.

	Difficult	Somewhat Difficult	Somewhat Easy	Easy
Toggling (switching) between computer programs without exiting	*Please rate how difficult you find each of the following tasks to be. Toggling (switching) between computer programs without exiting Difficult	Toggling (switching) between computer programs without exiting Somewhat Difficult	Toggling (switching) between computer programs without exiting Somewhat Easy	Toggling (switching) between computer programs without exiting Easy
Copying and moving files between directories	Copying and moving files between directories Difficult	Copying and moving files between directories Somewhat Difficult	Copying and moving files between directories Somewhat Easy	Copying and moving files between directories Easy
Printing documents	Printing documents Difficult	Printing documents Somewhat Difficult	Printing documents Somewhat Easy	Printing documents Easy
Formatting documents	Formatting documents Difficult	Formatting documents Somewhat Difficult	Formatting documents Somewhat Easy	Formatting documents Easy
Copying information from one document to another	Copying information from one document to another Difficult	Copying information from one document to another Somewhat Difficult	Copying information from one document to another Somewhat Easy	Copying information from one document to another Easy
Saving documents	Saving documents Difficult	Saving documents Somewhat Difficult	Saving documents Somewhat Easy	Saving documents Easy
Loading new software onto a personal computer	Loading new software onto a personal computer Difficult	Loading new software onto a personal computer Somewhat Difficult	Loading new software onto a personal computer Somewhat Easy	Loading new software onto a personal computer Easy
Finding solutions to problems that occur with a personal computer	Finding solutions to problems that occur with a personal computer Difficult	Finding solutions to problems that occur with a personal computer Somewhat Difficult	Finding solutions to problems that occur with a personal computer Somewhat Easy	Finding solutions to problems that occur with a personal computer Easy

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6. Please indicate your level of agreement with each statement below.

	Strongly Disagree	Somewhat Disagree	Neither Agree Nor Disagree	Somewhat Agree	Strongly Agree
I have no difficulty reading items on my monitor/screen	*Please indicate your level of agreement with each statement below. I have no difficulty reading items on my monitor/screen Strongly Disagree	I have no difficulty reading items on my monitor/screen Somewhat Disagree	I have no difficulty reading items on my monitor/screen Neither Agree Nor Disagree	I have no difficulty reading items on my monitor/screen Somewhat Agree	I have no difficulty reading items on my monitor/screen Strongly Agree
I often find myself waiting for my machine after clicking the mouse	I often find myself waiting for my machine after clicking the mouse Strongly Disagree	I often find myself waiting for my machine after clicking the mouse Somewhat Disagree	I often find myself waiting for my machine after clicking the mouse Neither Agree Nor Disagree	I often find myself waiting for my machine after clicking the mouse Somewhat Agree	I often find myself waiting for my machine after clicking the mouse Strongly Agree
I never get "out of memory" messages	I never get "out of memory" messages Strongly Disagree	I never get "out of memory" messages Somewhat Disagree	I never get "out of memory" messages Neither Agree Nor Disagree	I never get "out of memory" messages Somewhat Agree	I never get "out of memory" messages Strongly Agree
I never run out of room for storage on my hard drive	I never run out of room for storage on my hard drive Strongly Disagree	I never run out of room for storage on my hard drive Somewhat Disagree	I never run out of room for storage on my hard drive Neither Agree Nor Disagree	I never run out of room for storage on my hard drive Somewhat Agree	I never run out of room for storage on my hard drive Strongly Agree

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7. Please indicate your level of agreement with each statement below.

	Strongly Disagree	Somewhat Disagree	Neither Agree Nor Disagree	Somewhat Agree	Strongly Agree
I have as much software as I need to do my job efficiently	*Please indicate your level of agreement with each statement below. I have as much software as I need to do my job efficiently Strongly Disagree	I have as much software as I need to do my job efficiently Somewhat Disagree	I have as much software as I need to do my job efficiently Neither Agree Nor Disagree	I have as much software as I need to do my job efficiently Somewhat Agree	I have as much software as I need to do my job efficiently Strongly Agree
I have the right software to do my job efficiently	I have the right software to do my job efficiently Strongly Disagree	I have the right software to do my job efficiently Somewhat Disagree	I have the right software to do my job efficiently Neither Agree Nor Disagree	I have the right software to do my job efficiently Somewhat Agree	I have the right software to do my job efficiently Strongly Agree
I sometimes have difficulty exchanging files with others who have different software from mine	I sometimes have difficulty exchanging files with others who have different software from mine Strongly Disagree	I sometimes have difficulty exchanging files with others who have different software from mine Somewhat Disagree	I sometimes have difficulty exchanging files with others who have different software from mine Neither Agree Nor Disagree	I sometimes have difficulty exchanging files with others who have different software from mine Somewhat Agree	I sometimes have difficulty exchanging files with others who have different software from mine Strongly Agree
When I need new software for my job, it is easy to obtain it	When I need new software for my job, it is easy to obtain it Strongly Disagree	When I need new software for my job, it is easy to obtain it Somewhat Disagree	When I need new software for my job, it is easy to obtain it Neither Agree Nor Disagree	When I need new software for my job, it is easy to obtain it Somewhat Agree	When I need new software for my job, it is easy to obtain it Strongly Agree
My software sometimes does not do what I want it to do	My software sometimes does not do what I want it to do Strongly Disagree	My software sometimes does not do what I want it to do Somewhat Disagree	My software sometimes does not do what I want it to do Neither Agree Nor Disagree	My software sometimes does not do what I want it to do Somewhat Agree	My software sometimes does not do what I want it to do Strongly Agree
The software I have is easy to use	The software I have is easy to use Strongly Disagree	The software I have is easy to use Somewhat Disagree	The software I have is easy to use Neither Agree Nor Disagree	The software I have is easy to use Somewhat Agree	The software I have is easy to use Strongly Agree

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8. How do you usually learn new software programs?

How do you usually learn new software programs?   I don't really learn them -- I try to avoid using them. I take a course offered by the company. I take a course offered outside the company. I ask questions of coworkers until I know enough about the software to use it on my own. I learn the software on my own by using it and/or reading about it.

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9. Have you ever taken a software training program at this company?

Have you ever taken a software training program at this company?   Yes No

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10. Type in your email address - Then describe what a 'perfect' support model means to you and how we can support you better.

Type in your email address - Then describe what a 'perfect' support model means to you and how we can support you better.