App Developer -- App Support

Exit survey

 

1. What is your current method of support?

What is your current method of support?   None; I don't provide support Email Phone call Voice-mail Web (online-docs) App store comments/feedback

Other (please specify)

2. How is your app support burden (such as number of calls/load) today?

How is your app support burden (such as number of calls/load) today?   Low Med High Don't know

3. Do you expect your app-specific customer support to increase?

Do you expect your app-specific customer support to increase?   Yes No

4. What are your top types of support questions?

What are your top types of support questions?   Refund Application not working Application not connecting to the network

Other (please specify)

5. Is the idea of "Application Support as a Service" that helps you deal with the burden related to application-specific support, something you find worth exploring?

Is the idea of "Application Support as a Service" that helps you deal with the burden related to application-specific support, something you find worth exploring?   Yes No

Other (please specify)