J. Burke Catering Customer Satisfaction Survey

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of your order or event:

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Food Quality	*Please rate the following aspects of your order or event: Food Quality Excellent	Food Quality Good	Food Quality Adequate	Food Quality Poor	Food Quality Unacceptable	Food Quality N/A
Portion Size	Portion Size Excellent	Portion Size Good	Portion Size Adequate	Portion Size Poor	Portion Size Unacceptable	Portion Size N/A
Overall Taste of Food	Overall Taste of Food Excellent	Overall Taste of Food Good	Overall Taste of Food Adequate	Overall Taste of Food Poor	Overall Taste of Food Unacceptable	Overall Taste of Food N/A
Presentation of the food	Presentation of the food Excellent	Presentation of the food Good	Presentation of the food Adequate	Presentation of the food Poor	Presentation of the food Unacceptable	Presentation of the food N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Adequate	Customer Service Poor	Customer Service Unacceptable	Customer Service N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Website appearance	Website appearance Excellent	Website appearance Good	Website appearance Adequate	Website appearance Poor	Website appearance Unacceptable	Website appearance N/A
Website usefulness	Website usefulness Excellent	Website usefulness Good	Website usefulness Adequate	Website usefulness Poor	Website usefulness Unacceptable	Website usefulness N/A

2. Was there any single item(s) that could be improved?

Was there any single item(s) that could be improved?

3. What was your favorite dish?

What was your favorite dish?

4. What level of confidence do you have in us to become your preferred caterer of choice?

What level of confidence do you have in us to become your preferred caterer of choice? Complete

A lot

Some

Little

None

5. Based on our performance, how likely is it that you will use J. Burke Catering in the future?

Based on our performance, how likely is it that you will use J. Burke Catering in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. Based on your experience how likely are you to refer J. Burke Catering to others?

Based on your experience how likely are you to refer J. Burke Catering to others? Certain

Very likely

Will depend on who I am referring

Unlikely

Very Unlikely

7. What could we have improved or made better?

What could we have improved or made better?

8. Is there anything that we could have done to exceed your expectations?

Is there anything that we could have done to exceed your expectations?

9. Additional Comments

Additional Comments

J. Burke Catering Customer Satisfaction Survey
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How Are We Doing?

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How Are We Doing?

J. Burke Catering Customer Satisfaction Survey
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