SurveyMonkey Powered Online Survey

We'd love to know what you thought about your experience at Escentual.com.

NB: This survey is for marketing purposes. If you've had any problems with your order, please contact us at info@escentual.com or on 02920 008844 so we can resolve any issues.

1. How did you first hear about Escentual.com?

How did you first hear about Escentual.com? Amazon.com

Friends or family

Internet search

Magazine

Price comparison website

Other (please specify)

2. When did you last buy from Escentual.com?

When did you last buy from Escentual.com? Never

Within the last month

1-6 months ago

6-12 months ago

1-2 years ago

Over 2 years ago

3. What are you most interested in? (You can select as many answers as needed).

What are you most interested in? (You can select as many answers as needed). Make-up

New products

Skin-care products

Men's products

Bath and body products

Gift ideas

Nothing in particular - I'm just browsing

Offers

Fragrances

Natural and organic products

Fake tanning products

Free gift offers

Sun-care products

Hair-care products

4. How do you rate Escentual.com on the following:

	Excellent	Good	Neutral	Poor	Very poor	N/A
Value for money	*How do you rate Escentual.com on the following: Value for money Excellent	Value for money Good	Value for money Neutral	Value for money Poor	Value for money Very poor	Value for money N/A
Ease-of-use of the website	Ease-of-use of the website Excellent	Ease-of-use of the website Good	Ease-of-use of the website Neutral	Ease-of-use of the website Poor	Ease-of-use of the website Very poor	Ease-of-use of the website N/A
Range of products	Range of products Excellent	Range of products Good	Range of products Neutral	Range of products Poor	Range of products Very poor	Range of products N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Neutral	Customer service Poor	Customer service Very poor	Customer service N/A
Delivery speed	Delivery speed Excellent	Delivery speed Good	Delivery speed Neutral	Delivery speed Poor	Delivery speed Very poor	Delivery speed N/A
Delivery price	Delivery price Excellent	Delivery price Good	Delivery price Neutral	Delivery price Poor	Delivery price Very poor	Delivery price N/A
Overall experience of Escentual.com	Overall experience of Escentual.com Excellent	Overall experience of Escentual.com Good	Overall experience of Escentual.com Neutral	Overall experience of Escentual.com Poor	Overall experience of Escentual.com Very poor	Overall experience of Escentual.com N/A

5. Please put the following in order of importance to you:

	Priority 1 (Highest)	Priority 2	Priority 3	Priority 4	Priority 5 (Lowest)
Value for money	*Please put the following in order of importance to you: Value for money Priority 1 (Highest)	Value for money Priority 2	Value for money Priority 3	Value for money Priority 4	Value for money Priority 5 (Lowest)
Ease-of-use of the website	Ease-of-use of the website Priority 1 (Highest)	Ease-of-use of the website Priority 2	Ease-of-use of the website Priority 3	Ease-of-use of the website Priority 4	Ease-of-use of the website Priority 5 (Lowest)
Range of products	Range of products Priority 1 (Highest)	Range of products Priority 2	Range of products Priority 3	Range of products Priority 4	Range of products Priority 5 (Lowest)
Customer service	Customer service Priority 1 (Highest)	Customer service Priority 2	Customer service Priority 3	Customer service Priority 4	Customer service Priority 5 (Lowest)
Speed of delivery	Speed of delivery Priority 1 (Highest)	Speed of delivery Priority 2	Speed of delivery Priority 3	Speed of delivery Priority 4	Speed of delivery Priority 5 (Lowest)
Delivery prices	Delivery prices Priority 1 (Highest)	Delivery prices Priority 2	Delivery prices Priority 3	Delivery prices Priority 4	Delivery prices Priority 5 (Lowest)

6. What do you like about Escentual.com?

What do you like about Escentual.com?

7. What don't you like about Escentual.com?

What don't you like about Escentual.com?

8. Do you have any suggestions as to how Escentual.com could improve?

Do you have any suggestions as to how Escentual.com could improve?

9. Would you recommend Escentual.com to friends and family?

Would you recommend Escentual.com to friends and family? Yes

If no, please explain why:

10. Are you?

Are you? Male

Female

11. Please select your age range:

Please select your age range: Under 25

25-35

36-45

46-60

60 plus

12. What country do you live in?

What country do you live in?

13. Where do you usually buy your beauty and fragrance products?

Where do you usually buy your beauty and fragrance products? Supermarkets

Pharmacies (including Boots or Superdrug etc)

Department stores (e.g. Debenhams, House of Fraser etc)

High street shops (e.g. The Perfume Shop, The Body Shop, Top Shop etc)

Door to door sales person

Duty-free

Online

14. How much on average do you usually spend on beauty/fragrance/grooming products and treatments per month?

How much on average do you usually spend on beauty/fragrance/grooming products and treatments per month? Under £20

Between £20 and £50

Between £50 and £100

Over £100

Thank you for taking part in our survey.

Please now click Submit Survey below: