Customer Satisfaction Questionnaire
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1
. How satisfied were you with your last experience with our company?
How satisfied were you with your last experience with our company?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
Comments
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2
. Which of the following was most important in your purchasing decision?
Which of the following was most important in your purchasing decision?
Quality
Price
Delivery period
Suitability for intended use
Customer service
Other
If "Other", please specify
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3
. In placing your last order, how helpful were the customer service representatives at our company?
In placing your last order, how helpful were the customer service representatives at our company?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
Not applicable
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4
. How did you get the information required to make your purchasing decision?
How did you get the information required to make your purchasing decision?
Existing price list
Telephone to Plastex sales
Receipt of information by email
Website
Other
If "Other", please specify
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5
. How comprehensive was the information used in Question 4 above?
How comprehensive was the information used in Question 4 above?
Extremely comprehensive
Very comprehensive
Moderately comprehensive
Slightly comprehensive
Not at all comprehensive
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6
. Did your purchasing experience meet your expectations?
Did your purchasing experience meet your expectations?
Much better
Better
About right
Worse
Much worse
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7
. Was any part of the last delivery below your expectations?
Was any part of the last delivery below your expectations?
Order confirmation/Delivery paprerwork
Packaging of goods
Product quality
Delivery period
Invoice/Statements paperwork
No, the last delivery met all my expectations
Other
If "Other", please specify
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8
. What type of products do you typically buy from us?
What type of products do you typically buy from us?
Matting
Strapping
Flexible profile extrusion
Machinery/Spares
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9
. How often do you purchase products from our company?
How often do you purchase products from our company?
Weekly
Monthly
Quarterly
Annually
One-off
10
. If you would like us to contact you in response to your feedback, please enter your details below:
If you would like us to contact you in response to your feedback, please enter your details below:
Name:
Company:
Email Address:
Phone Number:
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