Overlake Clinics Service Recovery

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* 1. Do you currently have a service recovery program in your clinic?

Yes

No

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* 2. Which of the following do you currently use?

Empathetic staff apology

Manager visit

Gift card

Parking validation

Other (please specify)

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* 3. Do you track your service recovery trends?

Yes

No

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* 4. Do you feel you have the right resources or tools to assist in your service recovery efforts?

Yes

No

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* 5. Do you have any other comments, questions, or concerns?