Osceola Library System Customer Technology Survey

 
Thank you for taking the time to give us your input on technology at your library. This survey is completely anonymous. The results will help us to focus on how we can better serve you and how we can improve technology in your library. Thanks again, your input is very important to us!
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1. Which library do you visit the most?
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2. Please tell us a bit about your experience with technology in your library.
ExcellentVery GoodGoodFairPoorI don't know
The overall experience of technology in your library
Ease of logging onto the public computers
Help from library staff on the public computers
Knowledge of library staff about technology in the library
Availability of computers in your library
Speed of the internet on the public computers at your library
Speed of WiFi at your library
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3. Please tell us a bit about your experience with the library website.
ExcellentVery GoodGoodFairPoorI don't know
Ease of looking for a book on the library website
Ease of accessing your account on the library website
Availability of music on the library website
Knowledge of library staff about the library website
Availability of databases on the library website
Availability of eBooks on the library website
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4. How attentive is the library staff to your questions about technology in the library?
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Select a value from a range of 1 to 5 (1=Not attentive at all / 5=Very attentive):
About You: We would like to ask you some questions about you. All of your responses are completely anonymous and will only be used for classification purposes for Osceola Library System technology planning.
5. What gender do you identify as?
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6. What is your age range?
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7. What is your racial/ethnic identification? (Please check all that apply)
8. What is your level of education?
9. What is the size of your household?
10. What is your annual household income?
11. Do you have a computer at home?
12. If you have a computer in your home, which type of computer is it?
13. Which one of these statements best describes you as a computer user?
14. How often do you use a computer?
15. Which of these computer programs do you use? (Please select all that apply.)
16. Do you have a smartphone?
17. If you have a smartphone, which kind do you have?
18. How do you use your smartphone? (Please select all that apply.)
19. Do you use social media?
20. If you use social media, which social media do you use? (Please select all that apply.)
21. Please use the space below to tell us more about your experiences with library technology or to make suggestions about how we can improve technology in Osceola libraries.