Old Creamery on line Survey

Part One - Old Creamery products and Services

We’d like to know what you think! Would you be willing to share some general information about yourself and your shopping habits to help us in developing the Co-op's business plan?

Please Tell Us About Your Grocery Shopping and Specifically How You Feel About Products and Services offered by the Old Creamery.

1. How important are the following criteria in choosing your primary store?

	Very important	Important	Neutral	Not important
Location	*How important are the following criteria in choosing your primary store? Location Very important	Location Important	Location Neutral	Location Not important
Competitive prices	Competitive prices Very important	Competitive prices Important	Competitive prices Neutral	Competitive prices Not important
Good service	Good service Very important	Good service Important	Good service Neutral	Good service Not important
Clean, neat store	Clean, neat store Very important	Clean, neat store Important	Clean, neat store Neutral	Clean, neat store Not important
Organic foods	Organic foods Very important	Organic foods Important	Organic foods Neutral	Organic foods Not important
Local foods	Local foods Very important	Local foods Important	Local foods Neutral	Local foods Not important
Fair Trade selection	Fair Trade selection Very important	Fair Trade selection Important	Fair Trade selection Neutral	Fair Trade selection Not important
Bulk foods and herbs/spices	Bulk foods and herbs/spices Very important	Bulk foods and herbs/spices Important	Bulk foods and herbs/spices Neutral	Bulk foods and herbs/spices Not important
In-house deli with café	In-house deli with café Very important	In-house deli with café Important	In-house deli with café Neutral	In-house deli with café Not important
Prepared foods take-out	Prepared foods take-out Very important	Prepared foods take-out Important	Prepared foods take-out Neutral	Prepared foods take-out Not important
In-house bakery	In-house bakery Very important	In-house bakery Important	In-house bakery Neutral	In-house bakery Not important
Quality & variety of produce	Quality & variety of produce Very important	Quality & variety of produce Important	Quality & variety of produce Neutral	Quality & variety of produce Not important
Cheese selection	Cheese selection Very important	Cheese selection Important	Cheese selection Neutral	Cheese selection Not important
Meats	Meats Very important	Meats Important	Meats Neutral	Meats Not important
Fish & seafood	Fish & seafood Very important	Fish & seafood Important	Fish & seafood Neutral	Fish & seafood Not important
Beer & wine	Beer & wine Very important	Beer & wine Important	Beer & wine Neutral	Beer & wine Not important
Supplements & personal care items	Supplements & personal care items Very important	Supplements & personal care items Important	Supplements & personal care items Neutral	Supplements & personal care items Not important
Household items	Household items Very important	Household items Important	Household items Neutral	Household items Not important

2. How well does the Creamery meet your needs on these same criteria? (On a scale of 1 to 5)
1=Excellent, 2=Good, 3=Satisfactory, 4=Needs Improvement, 5=Poor

	1	2	3	4	5
Location	*How well does the Creamery meet your needs on these same criteria? (On a scale of 1 to 5) 1=Excellent, 2=Good, 3=Satisfactory, 4=Needs Improvement, 5=Poor Location 1	Location 2	Location 3	Location 4	Location 5
Competitive prices	Competitive prices 1	Competitive prices 2	Competitive prices 3	Competitive prices 4	Competitive prices 5
Good service	Good service 1	Good service 2	Good service 3	Good service 4	Good service 5
Clean, neat store	Clean, neat store 1	Clean, neat store 2	Clean, neat store 3	Clean, neat store 4	Clean, neat store 5
Organic foods	Organic foods 1	Organic foods 2	Organic foods 3	Organic foods 4	Organic foods 5
Local foods	Local foods 1	Local foods 2	Local foods 3	Local foods 4	Local foods 5
Fair Trade selection	Fair Trade selection 1	Fair Trade selection 2	Fair Trade selection 3	Fair Trade selection 4	Fair Trade selection 5
Bulk foods and herbs/spices	Bulk foods and herbs/spices 1	Bulk foods and herbs/spices 2	Bulk foods and herbs/spices 3	Bulk foods and herbs/spices 4	Bulk foods and herbs/spices 5
In-house deli with café	In-house deli with café 1	In-house deli with café 2	In-house deli with café 3	In-house deli with café 4	In-house deli with café 5
Prepared foods take-out	Prepared foods take-out 1	Prepared foods take-out 2	Prepared foods take-out 3	Prepared foods take-out 4	Prepared foods take-out 5
In-house bakery	In-house bakery 1	In-house bakery 2	In-house bakery 3	In-house bakery 4	In-house bakery 5
Quality & variety of produce	Quality & variety of produce 1	Quality & variety of produce 2	Quality & variety of produce 3	Quality & variety of produce 4	Quality & variety of produce 5
Cheese selection	Cheese selection 1	Cheese selection 2	Cheese selection 3	Cheese selection 4	Cheese selection 5
Meats	Meats 1	Meats 2	Meats 3	Meats 4	Meats 5
Fish & seafood	Fish & seafood 1	Fish & seafood 2	Fish & seafood 3	Fish & seafood 4	Fish & seafood 5
Beer & wine	Beer & wine 1	Beer & wine 2	Beer & wine 3	Beer & wine 4	Beer & wine 5
Supplements & personal care items	Supplements & personal care items 1	Supplements & personal care items 2	Supplements & personal care items 3	Supplements & personal care items 4	Supplements & personal care items 5
Household items	Household items 1	Household items 2	Household items 3	Household items 4	Household items 5

3. How strongly do you agree/disagree with these statements about The Old Creamery?

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
I enjoy the atmosphere at the store.	*How strongly do you agree/disagree with these statements about The Old Creamery? I enjoy the atmosphere at the store. Strongly agree	I enjoy the atmosphere at the store. Agree	I enjoy the atmosphere at the store. Neutral	I enjoy the atmosphere at the store. Disagree	I enjoy the atmosphere at the store. Strongly disagree
I feel welcomed and appreciated when I shop at the Creamery.	I feel welcomed and appreciated when I shop at the Creamery. Strongly agree	I feel welcomed and appreciated when I shop at the Creamery. Agree	I feel welcomed and appreciated when I shop at the Creamery. Neutral	I feel welcomed and appreciated when I shop at the Creamery. Disagree	I feel welcomed and appreciated when I shop at the Creamery. Strongly disagree
I am served promptly & courteously at the cash register.	I am served promptly & courteously at the cash register. Strongly agree	I am served promptly & courteously at the cash register. Agree	I am served promptly & courteously at the cash register. Neutral	I am served promptly & courteously at the cash register. Disagree	I am served promptly & courteously at the cash register. Strongly disagree
I am served promptly & courteously at the deli.	I am served promptly & courteously at the deli. Strongly agree	I am served promptly & courteously at the deli. Agree	I am served promptly & courteously at the deli. Neutral	I am served promptly & courteously at the deli. Disagree	I am served promptly & courteously at the deli. Strongly disagree
I am pleased with the quality & selection of grocery items.	I am pleased with the quality & selection of grocery items. Strongly agree	I am pleased with the quality & selection of grocery items. Agree	I am pleased with the quality & selection of grocery items. Neutral	I am pleased with the quality & selection of grocery items. Disagree	I am pleased with the quality & selection of grocery items. Strongly disagree
I find the staff knowledgeable about the store products.	I find the staff knowledgeable about the store products. Strongly agree	I find the staff knowledgeable about the store products. Agree	I find the staff knowledgeable about the store products. Neutral	I find the staff knowledgeable about the store products. Disagree	I find the staff knowledgeable about the store products. Strongly disagree
I find the staff friendly and helpful.	I find the staff friendly and helpful. Strongly agree	I find the staff friendly and helpful. Agree	I find the staff friendly and helpful. Neutral	I find the staff friendly and helpful. Disagree	I find the staff friendly and helpful. Strongly disagree

4. Do you purchase the following items at The Old Creamery?

	Yes	No
Produce	*Do you purchase the following items at The Old Creamery? Produce Yes	Produce No
Deli foods	Deli foods Yes	Deli foods No
Baked goods	Baked goods Yes	Baked goods No
Prepared food for take out	Prepared food for take out Yes	Prepared food for take out No
Breakfast	Breakfast Yes	Breakfast No
Lunch	Lunch Yes	Lunch No
Grocery items	Grocery items Yes	Grocery items No
Meats	Meats Yes	Meats No
Cheeses	Cheeses Yes	Cheeses No
Fish and seafood	Fish and seafood Yes	Fish and seafood No
Beer and wine	Beer and wine Yes	Beer and wine No
Bulk foods and herbs/spices	Bulk foods and herbs/spices Yes	Bulk foods and herbs/spices No
Supplements & personal care items	Supplements & personal care items Yes	Supplements & personal care items No
Household items	Household items Yes	Household items No

5. If you Rarely or Never shop at The Old Creamery, please tell us why, and where you do your primary shopping:

If you Rarely or Never shop at The Old Creamery, please tell us why, and where you do your primary shopping: Location

Prices

Selection

Hours of operation

Where do you shop?

6. What factors or products would encourage you to shop more often and purchase more items at the Creamery?

What factors or products would encourage you to shop more often and purchase more items at the Creamery?

7. Do you have ideas for ways the Creamery could improve its operations and become a stronger community resource?

Do you have ideas for ways the Creamery could improve its operations and become a stronger community resource?

8. What about the Old Creamery would you like to be sure does NOT change?

What about the Old Creamery would you like to be sure does NOT change?

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