New/Used Equipment Sales

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1. What did you purchase?

What did you purchase? New Equipment

Used Equipment

2. Please rate your overall satisfaction level on the following items:

	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Your purchase experience	*Please rate your overall satisfaction level on the following items: Your purchase experience Highly satisfied	Your purchase experience Fairly well satisfied	Your purchase experience Satisfied	Your purchase experience Dissatisfied	Your purchase experience Highly dissatisfied
Your salesperson	Your salesperson Highly satisfied	Your salesperson Fairly well satisfied	Your salesperson Satisfied	Your salesperson Dissatisfied	Your salesperson Highly dissatisfied
Your delivery experience	Your delivery experience Highly satisfied	Your delivery experience Fairly well satisfied	Your delivery experience Satisfied	Your delivery experience Dissatisfied	Your delivery experience Highly dissatisfied
Your equipment	Your equipment Highly satisfied	Your equipment Fairly well satisfied	Your equipment Satisfied	Your equipment Dissatisfied	Your equipment Highly dissatisfied
Timeliness of Invoice	Timeliness of Invoice Highly satisfied	Timeliness of Invoice Fairly well satisfied	Timeliness of Invoice Satisfied	Timeliness of Invoice Dissatisfied	Timeliness of Invoice Highly dissatisfied
Accuracy of Invoice	Accuracy of Invoice Highly satisfied	Accuracy of Invoice Fairly well satisfied	Accuracy of Invoice Satisfied	Accuracy of Invoice Dissatisfied	Accuracy of Invoice Highly dissatisfied

3. Could you please rate your salesperson on the following?

	Very satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Very dissatisfied
Knowledge of products	*Could you please rate your salesperson on the following? Knowledge of products Very satisfied	Knowledge of products Fairly well satisfied	Knowledge of products Satisfied	Knowledge of products Dissatisfied	Knowledge of products Very dissatisfied
Providing advice on the best product for the job	Providing advice on the best product for the job Very satisfied	Providing advice on the best product for the job Fairly well satisfied	Providing advice on the best product for the job Satisfied	Providing advice on the best product for the job Dissatisfied	Providing advice on the best product for the job Very dissatisfied
Providing alternatives to buying, such as leasing (if applicable)	Providing alternatives to buying, such as leasing (if applicable) Very satisfied	Providing alternatives to buying, such as leasing (if applicable) Fairly well satisfied	Providing alternatives to buying, such as leasing (if applicable) Satisfied	Providing alternatives to buying, such as leasing (if applicable) Dissatisfied	Providing alternatives to buying, such as leasing (if applicable) Very dissatisfied
Providing accurate cost estimates	Providing accurate cost estimates Very satisfied	Providing accurate cost estimates Fairly well satisfied	Providing accurate cost estimates Satisfied	Providing accurate cost estimates Dissatisfied	Providing accurate cost estimates Very dissatisfied
Concern for your needs	Concern for your needs Very satisfied	Concern for your needs Fairly well satisfied	Concern for your needs Satisfied	Concern for your needs Dissatisfied	Concern for your needs Very dissatisfied
Accessibility when needed	Accessibility when needed Very satisfied	Accessibility when needed Fairly well satisfied	Accessibility when needed Satisfied	Accessibility when needed Dissatisfied	Accessibility when needed Very dissatisfied
Professionalism	Professionalism Very satisfied	Professionalism Fairly well satisfied	Professionalism Satisfied	Professionalism Dissatisfied	Professionalism Very dissatisfied
Ease of Interacting with salesperson	Ease of Interacting with salesperson Very satisfied	Ease of Interacting with salesperson Fairly well satisfied	Ease of Interacting with salesperson Satisfied	Ease of Interacting with salesperson Dissatisfied	Ease of Interacting with salesperson Very dissatisfied

4. Could you please rate your delivery experience on the following:

	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Delivering your equipment when promised	*Could you please rate your delivery experience on the following: Delivering your equipment when promised Highly satisfied	Delivering your equipment when promised Fairly well satisfied	Delivering your equipment when promised Satisfied	Delivering your equipment when promised Dissatisfied	Delivering your equipment when promised Highly dissatisfied
Delivering your equipment with all features/options ordered	Delivering your equipment with all features/options ordered Highly satisfied	Delivering your equipment with all features/options ordered Fairly well satisfied	Delivering your equipment with all features/options ordered Satisfied	Delivering your equipment with all features/options ordered Dissatisfied	Delivering your equipment with all features/options ordered Highly dissatisfied
Delivering your equipment fully operational and ready to work	Delivering your equipment fully operational and ready to work Highly satisfied	Delivering your equipment fully operational and ready to work Fairly well satisfied	Delivering your equipment fully operational and ready to work Satisfied	Delivering your equipment fully operational and ready to work Dissatisfied	Delivering your equipment fully operational and ready to work Highly dissatisfied
Explaining proper operation	Explaining proper operation Highly satisfied	Explaining proper operation Fairly well satisfied	Explaining proper operation Satisfied	Explaining proper operation Dissatisfied	Explaining proper operation Highly dissatisfied
Explaining required maintenance	Explaining required maintenance Highly satisfied	Explaining required maintenance Fairly well satisfied	Explaining required maintenance Satisfied	Explaining required maintenance Dissatisfied	Explaining required maintenance Highly dissatisfied
Explaining warranty coverage	Explaining warranty coverage Highly satisfied	Explaining warranty coverage Fairly well satisfied	Explaining warranty coverage Satisfied	Explaining warranty coverage Dissatisfied	Explaining warranty coverage Highly dissatisfied

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