National Vendor, Inc. Adjuster Survey

1. Your Information

33% of survey complete.

Thank you for taking a minute of your valuable time to give us feedback. At National Vendor, we take service seriously and there is no better way to gage our success than hearing from those we serve. Your feedback is critical to our growth and improvement. Every survey submitted will be reviewed by our service team. We thank you again for helping us further our commitment to the lost art of service.

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* 1. Name (optional)

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* 2. Insurance Company

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* 3. Who is your direct National Vendor Representative?

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* 4. What type of claims do you typically handle?

Personal Inside Claims

Personal Large Loss Claims

Commercial Inside Claims

Commercial Large loss Claims

Industrial Speciality

Multi lines

Other (please specify)

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* 5. Please rate your National Vendor Experience.

	Excellent	Above Average	Average	Poor	N/A
Your insureds satisfaction with National Vendor.	Your insureds satisfaction with National Vendor. Excellent	Your insureds satisfaction with National Vendor. Above Average	Your insureds satisfaction with National Vendor. Average	Your insureds satisfaction with National Vendor. Poor	Your insureds satisfaction with National Vendor. N/A
Responsiveness to E-mail and Voice Message.	Responsiveness to E-mail and Voice Message. Excellent	Responsiveness to E-mail and Voice Message. Above Average	Responsiveness to E-mail and Voice Message. Average	Responsiveness to E-mail and Voice Message. Poor	Responsiveness to E-mail and Voice Message. N/A
Pricing accuracy of like, kind and quality.	Pricing accuracy of like, kind and quality. Excellent	Pricing accuracy of like, kind and quality. Above Average	Pricing accuracy of like, kind and quality. Average	Pricing accuracy of like, kind and quality. Poor	Pricing accuracy of like, kind and quality. N/A
Product knowledge displayed by your National Vendor Representative.	Product knowledge displayed by your National Vendor Representative. Excellent	Product knowledge displayed by your National Vendor Representative. Above Average	Product knowledge displayed by your National Vendor Representative. Average	Product knowledge displayed by your National Vendor Representative. Poor	Product knowledge displayed by your National Vendor Representative. N/A
Written and verbal communication regarding claims matters.	Written and verbal communication regarding claims matters. Excellent	Written and verbal communication regarding claims matters. Above Average	Written and verbal communication regarding claims matters. Average	Written and verbal communication regarding claims matters. Poor	Written and verbal communication regarding claims matters. N/A
Overall, how would you rank our services?	Overall, how would you rank our services? Excellent	Overall, how would you rank our services? Above Average	Overall, how would you rank our services? Average	Overall, how would you rank our services? Poor	Overall, how would you rank our services? N/A

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* 6. How do you prefer to submit new assignments to National Vendor?

Weblink (Submit Claim - National Vendor.com)

ClaimTracker - Adjuster Interface

Fax

Mail

Other (please specify)

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* 7. Please check all services you utilize with National Vendor.

	Yes	No
Pricing & Optional Replacement	Pricing & Optional Replacement Yes	Pricing & Optional Replacement No
Large Loss Pricing	Large Loss Pricing Yes	Large Loss Pricing No
Onsite Inventory Scoping	Onsite Inventory Scoping Yes	Onsite Inventory Scoping No
Bid Management	Bid Management Yes	Bid Management No
ClaimTracker.com - Adjuster Interface	ClaimTracker.com - Adjuster Interface Yes	ClaimTracker.com - Adjuster Interface No
Receipt Reconciliation	Receipt Reconciliation Yes	Receipt Reconciliation No

Additional Comments -

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* 8. Please rank in order (from 1 to 5) why you choose to utilize National Vendor.

Time Savings to Adjuster

Indemnity Savings

Customer Service to Insured

Optional Replacement Services

Pricing Accuracy

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* 9. Please rate your level of satisfaction with the National Vendor's Contents Evaluation Form.

Very Satisfied

Satisfied

Somewhat Satisfied

Dissatisfied

Additional Comments -

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* 10. How long have you been working with National Vendor?

1 month - 6 months

6 months - 2 years

2 years - 5 years

5 years - 10 years

10 years - 20 years