Customer Satisfaction SurveyCustomer Satisfaction Survey

1. Water Utilites Website Customer Satisfaction Survey

1. Please indicate the purpose of your visit to the Water Utilities website?

Please indicate the purpose of your visit to the Water Utilities website?

2. Were you able to find the information you were looking for within the Water Utility section of the website?

Were you able to find the information you were looking for within the Water Utility section of the website? Yes

3. Please rate the website (Water Utility Section only) in the following areas:

	Excellent	Good	Fair	Poor	No Opinion
Content and information	*Please rate the website (Water Utility Section only) in the following areas: Content and information Excellent	Content and information Good	Content and information Fair	Content and information Poor	Content and information No Opinion
Graphics and visual appeal	Graphics and visual appeal Excellent	Graphics and visual appeal Good	Graphics and visual appeal Fair	Graphics and visual appeal Poor	Graphics and visual appeal No Opinion
Organization and navigation of site; ease of use	Organization and navigation of site; ease of use Excellent	Organization and navigation of site; ease of use Good	Organization and navigation of site; ease of use Fair	Organization and navigation of site; ease of use Poor	Organization and navigation of site; ease of use No Opinion
Usefulness of site search options	Usefulness of site search options Excellent	Usefulness of site search options Good	Usefulness of site search options Fair	Usefulness of site search options Poor	Usefulness of site search options No Opinion
Accuracy of information	Accuracy of information Excellent	Accuracy of information Good	Accuracy of information Fair	Accuracy of information Poor	Accuracy of information No Opinion
Up to date information	Up to date information Excellent	Up to date information Good	Up to date information Fair	Up to date information Poor	Up to date information No Opinion

4. If your answer was "Fair" or "Poor" to any of the above areas, please explain.

If your answer was "Fair" or "Poor" to any of the above areas, please explain.

5. What do you like best about the Water Utilities website?

What do you like best about the Water Utilities website?

6. What do you like the least about the Water Utilities website?

What do you like the least about the Water Utilities website?

7. What information would you like to see added to the Water Utilities website?

What information would you like to see added to the Water Utilities website?

8. How often do you visit the Water Utilities website?

How often do you visit the Water Utilities website? At least once daily

Two or more times a week

Once a month

A few times a month

First Visit

9. Select all that describe you:

Select all that describe you: I am an Arlington resident

I work/own a business in Arlington

I am a student in Arlington

Other