Business Licensing Customer Service Survey

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1. This survey has been designed to measure how satisfied businesses are with the City regarding the manner in which the city services are provided. You should complete this survey based upon your most recent contact or interaction with the city. Questions marked with an asterisk (*) are required for submission.

Thinking about your most recent contact or interaction with the city…

Please indicate the type of contact regarding your most recent interaction with the city.

2. How satisfied were you with our employee courtesy?

3. How satisfied were you with our employee knowledge?

4. How satisfied were you with our employee response time?

5. How satisfied were you with our employee overall service?

6. Did the employee represent the City in a professional manner?

7. Were your questions and issues completely addressed in a timely manner?

8. Do you have any additional comments you would like to make either about this particular interaction or how to improve the business licensing process?

9. Please enter your contact information if you would like to be contacted by our department's office.