Members Satisfaction Survey
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1. Service Characteristics

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond among our curlers, GEWC Staff, and the GEWC Board of Directors.

1. Please rank, your criteria for choosing a curling facility

	Most Important	Very Important	Important	Less Important	Not Important
Location	*Please rank, your criteria for choosing a curling facility Location Most Important	Location Very Important	Location Important	Location Less Important	Location Not Important
History of the club	History of the club Most Important	History of the club Very Important	History of the club Important	History of the club Less Important	History of the club Not Important
Instructor/coach and other resource capabilities	Instructor/coach and other resource capabilities Most Important	Instructor/coach and other resource capabilities Very Important	Instructor/coach and other resource capabilities Important	Instructor/coach and other resource capabilities Less Important	Instructor/coach and other resource capabilities Not Important
Website and Communication with members	Website and Communication with members Most Important	Website and Communication with members Very Important	Website and Communication with members Important	Website and Communication with members Less Important	Website and Communication with members Not Important
Personal Referral	Personal Referral Most Important	Personal Referral Very Important	Personal Referral Important	Personal Referral Less Important	Personal Referral Not Important
Lowest rate	Lowest rate Most Important	Lowest rate Very Important	Lowest rate Important	Lowest rate Less Important	Lowest rate Not Important
Responsiveness to requests	Responsiveness to requests Most Important	Responsiveness to requests Very Important	Responsiveness to requests Important	Responsiveness to requests Less Important	Responsiveness to requests Not Important
Value-added services	Value-added services Most Important	Value-added services Very Important	Value-added services Important	Value-added services Less Important	Value-added services Not Important

2. Please rate the following questions.

	Excellent	Above Average	Average	Below Average	Poor	N/A
The quality of our responses to your questions and concerns.	*Please rate the following questions. The quality of our responses to your questions and concerns. Excellent	The quality of our responses to your questions and concerns. Above Average	The quality of our responses to your questions and concerns. Average	The quality of our responses to your questions and concerns. Below Average	The quality of our responses to your questions and concerns. Poor	The quality of our responses to your questions and concerns. N/A
The timeliness of our League Reps and Board of Directors' response to your needs.	The timeliness of our League Reps and Board of Directors' response to your needs. Excellent	The timeliness of our League Reps and Board of Directors' response to your needs. Above Average	The timeliness of our League Reps and Board of Directors' response to your needs. Average	The timeliness of our League Reps and Board of Directors' response to your needs. Below Average	The timeliness of our League Reps and Board of Directors' response to your needs. Poor	The timeliness of our League Reps and Board of Directors' response to your needs. N/A
The knowledge level of league and Board Reps.	The knowledge level of league and Board Reps. Excellent	The knowledge level of league and Board Reps. Above Average	The knowledge level of league and Board Reps. Average	The knowledge level of league and Board Reps. Below Average	The knowledge level of league and Board Reps. Poor	The knowledge level of league and Board Reps. N/A
Your Representative keeps you informed of changes.	Your Representative keeps you informed of changes. Excellent	Your Representative keeps you informed of changes. Above Average	Your Representative keeps you informed of changes. Average	Your Representative keeps you informed of changes. Below Average	Your Representative keeps you informed of changes. Poor	Your Representative keeps you informed of changes. N/A
How is our ability to anticipate your needs and provide assistance pro actively.	How is our ability to anticipate your needs and provide assistance pro actively. Excellent	How is our ability to anticipate your needs and provide assistance pro actively. Above Average	How is our ability to anticipate your needs and provide assistance pro actively. Average	How is our ability to anticipate your needs and provide assistance pro actively. Below Average	How is our ability to anticipate your needs and provide assistance pro actively. Poor	How is our ability to anticipate your needs and provide assistance pro actively. N/A
The instructor/coach services we provide to meet your objectives.	The instructor/coach services we provide to meet your objectives. Excellent	The instructor/coach services we provide to meet your objectives. Above Average	The instructor/coach services we provide to meet your objectives. Average	The instructor/coach services we provide to meet your objectives. Below Average	The instructor/coach services we provide to meet your objectives. Poor	The instructor/coach services we provide to meet your objectives. N/A
We are easy to work with.	We are easy to work with. Excellent	We are easy to work with. Above Average	We are easy to work with. Average	We are easy to work with. Below Average	We are easy to work with. Poor	We are easy to work with. N/A
Overall, how do you rank our services to you.	Overall, how do you rank our services to you. Excellent	Overall, how do you rank our services to you. Above Average	Overall, how do you rank our services to you. Average	Overall, how do you rank our services to you. Below Average	Overall, how do you rank our services to you. Poor	Overall, how do you rank our services to you. N/A

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Members Satisfaction SurveyExit this survey >>

1. Service Characteristics

1. Please rank, your criteria for choosing a curling facility

2. Please rate the following questions.

Members Satisfaction Survey
Exit this survey >>