Membership Survey 2009
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1. Members Satisfactory Survey

Thank you for your support throughout the year. We value your input and we are committed to improve our services to best meet the needs of your organisation. Please tell us what you think of our services. This survey would only take 20 minutes of your time. If you would like to discuss anything in particular, please feel free to call Sylvia Ghaly, Manager: Policy and Membership, on 9281 8822 or email sylvia@acwa.asn.au.

Andrew McCallum
CEO

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1. Please rate your level of satisfaction with the following services provided by ACWA

	Unsatisfactory	Fair	Satisfactory	Good	Excellent	N/A
ACWA News (Bi-Monthly Printed Publication)	*Please rate your level of satisfaction with the following services provided by ACWA ACWA News (Bi-Monthly Printed Publication) Unsatisfactory	ACWA News (Bi-Monthly Printed Publication) Fair	ACWA News (Bi-Monthly Printed Publication) Satisfactory	ACWA News (Bi-Monthly Printed Publication) Good	ACWA News (Bi-Monthly Printed Publication) Excellent	ACWA News (Bi-Monthly Printed Publication) N/A
ACWA e-News (Bi-Monthly, web-based publication)	ACWA e-News (Bi-Monthly, web-based publication) Unsatisfactory	ACWA e-News (Bi-Monthly, web-based publication) Fair	ACWA e-News (Bi-Monthly, web-based publication) Satisfactory	ACWA e-News (Bi-Monthly, web-based publication) Good	ACWA e-News (Bi-Monthly, web-based publication) Excellent	ACWA e-News (Bi-Monthly, web-based publication) N/A
ACWA Newsflash! (Weekly clearing house email)	ACWA Newsflash! (Weekly clearing house email) Unsatisfactory	ACWA Newsflash! (Weekly clearing house email) Fair	ACWA Newsflash! (Weekly clearing house email) Satisfactory	ACWA Newsflash! (Weekly clearing house email) Good	ACWA Newsflash! (Weekly clearing house email) Excellent	ACWA Newsflash! (Weekly clearing house email) N/A
Developing Practice (Quarterly journal)	Developing Practice (Quarterly journal) Unsatisfactory	Developing Practice (Quarterly journal) Fair	Developing Practice (Quarterly journal) Satisfactory	Developing Practice (Quarterly journal) Good	Developing Practice (Quarterly journal) Excellent	Developing Practice (Quarterly journal) N/A
ACWA Website (acwa.asn.au)	ACWA Website (acwa.asn.au) Unsatisfactory	ACWA Website (acwa.asn.au) Fair	ACWA Website (acwa.asn.au) Satisfactory	ACWA Website (acwa.asn.au) Good	ACWA Website (acwa.asn.au) Excellent	ACWA Website (acwa.asn.au) N/A
ACWA Media Releases	ACWA Media Releases Unsatisfactory	ACWA Media Releases Fair	ACWA Media Releases Satisfactory	ACWA Media Releases Good	ACWA Media Releases Excellent	ACWA Media Releases N/A
ACWA Special Forums (Topic Specific)	ACWA Special Forums (Topic Specific) Unsatisfactory	ACWA Special Forums (Topic Specific) Fair	ACWA Special Forums (Topic Specific) Satisfactory	ACWA Special Forums (Topic Specific) Good	ACWA Special Forums (Topic Specific) Excellent	ACWA Special Forums (Topic Specific) N/A
ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga)	ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga) Unsatisfactory	ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga) Fair	ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga) Satisfactory	ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga) Good	ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga) Excellent	ACWA Regional Forums (Far North, Hunter, Dubbo, Wagga Wagga) N/A
ACWA OOHC Forum (Telopea)	ACWA OOHC Forum (Telopea) Unsatisfactory	ACWA OOHC Forum (Telopea) Fair	ACWA OOHC Forum (Telopea) Satisfactory	ACWA OOHC Forum (Telopea) Good	ACWA OOHC Forum (Telopea) Excellent	ACWA OOHC Forum (Telopea) N/A
ACWA OOHC Southern Forum (Wollongong)	ACWA OOHC Southern Forum (Wollongong) Unsatisfactory	ACWA OOHC Southern Forum (Wollongong) Fair	ACWA OOHC Southern Forum (Wollongong) Satisfactory	ACWA OOHC Southern Forum (Wollongong) Good	ACWA OOHC Southern Forum (Wollongong) Excellent	ACWA OOHC Southern Forum (Wollongong) N/A
ACWA Leaving Care Working Party	ACWA Leaving Care Working Party Unsatisfactory	ACWA Leaving Care Working Party Fair	ACWA Leaving Care Working Party Satisfactory	ACWA Leaving Care Working Party Good	ACWA Leaving Care Working Party Excellent	ACWA Leaving Care Working Party N/A
ACWA Forgotten Australians Working Party	ACWA Forgotten Australians Working Party Unsatisfactory	ACWA Forgotten Australians Working Party Fair	ACWA Forgotten Australians Working Party Satisfactory	ACWA Forgotten Australians Working Party Good	ACWA Forgotten Australians Working Party Excellent	ACWA Forgotten Australians Working Party N/A
ACWA Research Forum	ACWA Research Forum Unsatisfactory	ACWA Research Forum Fair	ACWA Research Forum Satisfactory	ACWA Research Forum Good	ACWA Research Forum Excellent	ACWA Research Forum N/A
ACWA's emails to members	ACWA's emails to members Unsatisfactory	ACWA's emails to members Fair	ACWA's emails to members Satisfactory	ACWA's emails to members Good	ACWA's emails to members Excellent	ACWA's emails to members N/A
ACWA's response to telephone and email inquiries	ACWA's response to telephone and email inquiries Unsatisfactory	ACWA's response to telephone and email inquiries Fair	ACWA's response to telephone and email inquiries Satisfactory	ACWA's response to telephone and email inquiries Good	ACWA's response to telephone and email inquiries Excellent	ACWA's response to telephone and email inquiries N/A
ACWA's consultation on policy paper	ACWA's consultation on policy paper Unsatisfactory	ACWA's consultation on policy paper Fair	ACWA's consultation on policy paper Satisfactory	ACWA's consultation on policy paper Good	ACWA's consultation on policy paper Excellent	ACWA's consultation on policy paper N/A
ACWA's response to policy drafts	ACWA's response to policy drafts Unsatisfactory	ACWA's response to policy drafts Fair	ACWA's response to policy drafts Satisfactory	ACWA's response to policy drafts Good	ACWA's response to policy drafts Excellent	ACWA's response to policy drafts N/A
ACWA's visits to members	ACWA's visits to members Unsatisfactory	ACWA's visits to members Fair	ACWA's visits to members Satisfactory	ACWA's visits to members Good	ACWA's visits to members Excellent	ACWA's visits to members N/A
ACWA's online voting for the AGM	ACWA's online voting for the AGM Unsatisfactory	ACWA's online voting for the AGM Fair	ACWA's online voting for the AGM Satisfactory	ACWA's online voting for the AGM Good	ACWA's online voting for the AGM Excellent	ACWA's online voting for the AGM N/A
ACWA's on-line membership registration and renewal	ACWA's on-line membership registration and renewal Unsatisfactory	ACWA's on-line membership registration and renewal Fair	ACWA's on-line membership registration and renewal Satisfactory	ACWA's on-line membership registration and renewal Good	ACWA's on-line membership registration and renewal Excellent	ACWA's on-line membership registration and renewal N/A
ACWA's on-line schedule of events and forums (published on the website)	ACWA's on-line schedule of events and forums (published on the website) Unsatisfactory	ACWA's on-line schedule of events and forums (published on the website) Fair	ACWA's on-line schedule of events and forums (published on the website) Satisfactory	ACWA's on-line schedule of events and forums (published on the website) Good	ACWA's on-line schedule of events and forums (published on the website) Excellent	ACWA's on-line schedule of events and forums (published on the website) N/A
ACWA's on-line registration to Forums	ACWA's on-line registration to Forums Unsatisfactory	ACWA's on-line registration to Forums Fair	ACWA's on-line registration to Forums Satisfactory	ACWA's on-line registration to Forums Good	ACWA's on-line registration to Forums Excellent	ACWA's on-line registration to Forums N/A
Regional Board meetings and forums (Armidale and Wollongong)	Regional Board meetings and forums (Armidale and Wollongong) Unsatisfactory	Regional Board meetings and forums (Armidale and Wollongong) Fair	Regional Board meetings and forums (Armidale and Wollongong) Satisfactory	Regional Board meetings and forums (Armidale and Wollongong) Good	Regional Board meetings and forums (Armidale and Wollongong) Excellent	Regional Board meetings and forums (Armidale and Wollongong) N/A
ACWA's information and consultation around the Wood inquiry	ACWA's information and consultation around the Wood inquiry Unsatisfactory	ACWA's information and consultation around the Wood inquiry Fair	ACWA's information and consultation around the Wood inquiry Satisfactory	ACWA's information and consultation around the Wood inquiry Good	ACWA's information and consultation around the Wood inquiry Excellent	ACWA's information and consultation around the Wood inquiry N/A
ACWA's information and consultation around Keep them Safe	ACWA's information and consultation around Keep them Safe Unsatisfactory	ACWA's information and consultation around Keep them Safe Fair	ACWA's information and consultation around Keep them Safe Satisfactory	ACWA's information and consultation around Keep them Safe Good	ACWA's information and consultation around Keep them Safe Excellent	ACWA's information and consultation around Keep them Safe N/A
ACWA's information and consultation around the roll-out of OOHC	ACWA's information and consultation around the roll-out of OOHC Unsatisfactory	ACWA's information and consultation around the roll-out of OOHC Fair	ACWA's information and consultation around the roll-out of OOHC Satisfactory	ACWA's information and consultation around the roll-out of OOHC Good	ACWA's information and consultation around the roll-out of OOHC Excellent	ACWA's information and consultation around the roll-out of OOHC N/A
Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga	Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga Unsatisfactory	Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga Fair	Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga Satisfactory	Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga Good	Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga Excellent	Having Regional Officers in Far North, Hunter, Dubbo and Wagga Wagga N/A

Other (please specify)

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2. Tell us how we fair in the following areas:

	Unsatisfactory	Fair	Satisfactory	N/A
1. Capacity building contributing to sector development	*Tell us how we fair in the following areas: 1. Capacity building contributing to sector development Unsatisfactory	1. Capacity building contributing to sector development Fair	1. Capacity building contributing to sector development Satisfactory	1. Capacity building contributing to sector development N/A
2. Promoting partnerships and cooperation	2. Promoting partnerships and cooperation Unsatisfactory	2. Promoting partnerships and cooperation Fair	2. Promoting partnerships and cooperation Satisfactory	2. Promoting partnerships and cooperation N/A
3. Policy development and advocacy	3. Policy development and advocacy Unsatisfactory	3. Policy development and advocacy Fair	3. Policy development and advocacy Satisfactory	3. Policy development and advocacy N/A
4. Sector consultation	4. Sector consultation Unsatisfactory	4. Sector consultation Fair	4. Sector consultation Satisfactory	4. Sector consultation N/A
5. Research	5. Research Unsatisfactory	5. Research Fair	5. Research Satisfactory	5. Research N/A
6. Provision of advice and information	6. Provision of advice and information Unsatisfactory	6. Provision of advice and information Fair	6. Provision of advice and information Satisfactory	6. Provision of advice and information N/A
7. Demonstrating leadership and innovation	7. Demonstrating leadership and innovation Unsatisfactory	7. Demonstrating leadership and innovation Fair	7. Demonstrating leadership and innovation Satisfactory	7. Demonstrating leadership and innovation N/A

Other (please specify)

3. Is there anything that needs to be changed, modified or added in 2010

Is there anything that needs to be changed, modified or added in 2010 1)
2)
3)

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Membership Survey 2009Exit this survey

1. Members Satisfactory Survey

*1. Please rate your level of satisfaction with the following services provided by ACWA

*2. Tell us how we fair in the following areas:

3. Is there anything that needs to be changed, modified or added in 2010

Membership Survey 2009
Exit this survey

*
1. Please rate your level of satisfaction with the following services provided by ACWA

*
2. Tell us how we fair in the following areas: