CMUQ-FM CUSTOMER SATISFACTION SURVEY
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The FM Team

1. The FM Team

	very dissatisfied	dissatisfied	neutral	satisfied	very satisfied
1. Approachable	*The FM Team 1. Approachable very dissatisfied	1. Approachable dissatisfied	1. Approachable neutral	1. Approachable satisfied	1. Approachable very satisfied
2. Telephone interactions	2. Telephone interactions very dissatisfied	2. Telephone interactions dissatisfied	2. Telephone interactions neutral	2. Telephone interactions satisfied	2. Telephone interactions very satisfied
3. Timely answers to inquiries	3. Timely answers to inquiries very dissatisfied	3. Timely answers to inquiries dissatisfied	3. Timely answers to inquiries neutral	3. Timely answers to inquiries satisfied	3. Timely answers to inquiries very satisfied
4. Accurate delivery of solutions	4. Accurate delivery of solutions very dissatisfied	4. Accurate delivery of solutions dissatisfied	4. Accurate delivery of solutions neutral	4. Accurate delivery of solutions satisfied	4. Accurate delivery of solutions very satisfied
5. Provides work status update	5. Provides work status update very dissatisfied	5. Provides work status update dissatisfied	5. Provides work status update neutral	5. Provides work status update satisfied	5. Provides work status update very satisfied
6. Professionalism and expertise of personnel	6. Professionalism and expertise of personnel very dissatisfied	6. Professionalism and expertise of personnel dissatisfied	6. Professionalism and expertise of personnel neutral	6. Professionalism and expertise of personnel satisfied	6. Professionalism and expertise of personnel very satisfied
7. Attitude and appearance of personnel	7. Attitude and appearance of personnel very dissatisfied	7. Attitude and appearance of personnel dissatisfied	7. Attitude and appearance of personnel neutral	7. Attitude and appearance of personnel satisfied	7. Attitude and appearance of personnel very satisfied
8. The FM Team is well knowledgable and updated on common building issues	8. The FM Team is well knowledgable and updated on common building issues very dissatisfied	8. The FM Team is well knowledgable and updated on common building issues dissatisfied	8. The FM Team is well knowledgable and updated on common building issues neutral	8. The FM Team is well knowledgable and updated on common building issues satisfied	8. The FM Team is well knowledgable and updated on common building issues very satisfied

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