Client Feedback Questionnaire

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1. Which member of staff did you deal with?

Which member of staff did you deal with?

2. With which area of the firm did you consult?

With which area of the firm did you consult?   Agriculture Civil Litigation Employment Residential Property Commercial Property Commercial Probate Criminal Family Personal Injury Medical Negligence

Other (please specify)

3. How was the experience for you?

	Disappointing				Okay					Delighted
Please select one of the following:	*How was the experience for you? Please select one of the following: Disappointing	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following: Okay	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following: Delighted

4. How well did we explain the process?

	Difficult to understand									Easy to understand
Please select one of the following:	*How well did we explain the process? Please select one of the following: Difficult to understand	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following: Easy to understand

5. Did we undertake the steps we agreed at the outset?

Did we undertake the steps we agreed at the outset?   Yes No

Comments:

6. Did we do so within the agreed timescales?

Did we do so within the agreed timescales?   Yes No

Comments:

7. Did our solicitors and staff respond quickly to your query?

Did our solicitors and staff respond quickly to your query?   Yes No

If no, please give your reasons why

8. How did we make you feel as a client?

	Undervalued									Valued
Please select one of the following:	*How did we make you feel as a client? Please select one of the following: Undervalued	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following: Valued

9. Was the communication we provided easy to understand?

	Difficult									Easy
Please select one of the following:	*Was the communication we provided easy to understand? Please select one of the following: Difficult	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following:	Please select one of the following: Easy

10. Were you happy with the advice you received?

Were you happy with the advice you received?   Yes No

If you selected 'No' please explain:

11. How else might we be able to help you or your friends?

How else might we be able to help you or your friends?

12. Did we keep you informed during the whole process?

	No									Yes
Please choose one of the following:	*Did we keep you informed during the whole process? Please choose one of the following: No	Please choose one of the following:	Please choose one of the following:	Please choose one of the following:	Please choose one of the following:	Please choose one of the following:	Please choose one of the following:	Please choose one of the following:	Please choose one of the following:	Please choose one of the following: Yes

13. Please tell us how you heard about us and tell us about your experience?

Please tell us how you heard about us and tell us about your experience?

14. How do you feel we can improve our level of service in the future?

How do you feel we can improve our level of service in the future?

15. Do you feel that the service you received was good value for money?

Do you feel that the service you received was good value for money?   Yes No

If you selected 'No' please explain

16. Please feel free to leave your details below, or alternatively leave blank if you wish to remain anonymous. All information received will be kept strictly private and confidential.

Please feel free to leave your details below, or alternatively leave blank if you wish to remain anonymous. All information received will be kept strictly private and confidential.