2010 Customer Satisfaction
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1. Default Section
1
. Were you aware that Kurtz Bros. had a Wholesale Nursery at our Westerville location at Route 3, just south of 270?
Were you aware that Kurtz Bros. had a Wholesale Nursery at our Westerville location at Route 3, just south of 270?
Yes
No
2
. Did you make any purchases from the nursery this year?
Did you make any purchases from the nursery this year?
Yes
No
3
. Were you aware that Kurtz Bros. has a landscape supply center and sand and gravel operation in Alexandria?
Were you aware that Kurtz Bros. has a landscape supply center and sand and gravel operation in Alexandria?
Yes
No
4
. Which Kurtz Bros. location did you frequent the most?
Which Kurtz Bros. location did you frequent the most?
Groveport
Westerville (including nursery)
Dublin
Alexandria
5
. Please answer the following questions based on the location that you frequented the most.
How would you rate the abilty to enter and exit the site?
Please answer the following questions based on the location that you frequented the most. How would you rate the abilty to enter and exit the site?
Good
Fair
Poor
6
. How would you rate Kurtz's ability to get you in and out as quickly as possible?
How would you rate Kurtz's ability to get you in and out as quickly as possible?
Good
Fair
Poor
7
. Overall, how would you rate our Customer Service Representatives (front office personnel)?
Overall, how would you rate our Customer Service Representatives (front office personnel)?
Good
Fair
Poor
8
. How would you rate the loader operators?
How would you rate the loader operators?
Good
Fair
Poor
9
. How would you rate our hours of operation?
How would you rate our hours of operation?
Good
Fair
Poor
10
. How would you rate our accounting/billing department?
How would you rate our accounting/billing department?
Good
Fair
Poor
Not Applicable
11
. Were you aware that our Westerville landscape supply and nursery site was open on Sundays in April and May?
Were you aware that our Westerville landscape supply and nursery site was open on Sundays in April and May?
Yes
No
12
. Please leave any comments regarding any of our landscape centers or employees.
Please leave any comments regarding any of our landscape centers or employees.
13
. What product lines have you purchased this year? (Please select all that apply)
What product lines have you purchased this year? (Please select all that apply)
Topsoil
Mulch
Compost
Aggregates (Sand, gravel, limestone)
Nursery
14
. If you purchased topsoil, which product(s) did you purchase? (Please select all that apply.)
If you purchased topsoil, which product(s) did you purchase? (Please select all that apply.)
Growers Blend (soil and leaf compost)
Professional Blend(sand, soil, compost)
Perennial Blend (soil, leaf compost, Comtil)
Processed (screened natural soil)
Not applicable
15
. What was your satisfaction level with our topsoils?
What was your satisfaction level with our topsoils?
High
Neutral
Low
Not Applicable
16
. Please leave any comments regarding our topsoil products.
Please leave any comments regarding our topsoil products.
17
. What mulch products did you purchase this year? (please select all that apply)
What mulch products did you purchase this year? (please select all that apply)
EverBlack
EverBrown
Amerimulch Black
Custom Hardwood
Amerimulch Red
Playground
18
. If you purchased EverBlack or EverBrown what was your level of satisfaction with the product?
If you purchased EverBlack or EverBrown what was your level of satisfaction with the product?
High
Neutral
Low
Not applicable
19
. If you purchased EverBlack or EverBrown, did you notice any significant color wash off this year?
If you purchased EverBlack or EverBrown, did you notice any significant color wash off this year?
Yes
No
Not applicable
20
. If you purchased Amerimulch Black, what was your overall satisfaction level with this product?
If you purchased Amerimulch Black, what was your overall satisfaction level with this product?
High
Neutral
Low
Not applicable
21
. If you purchased Amerimulch Black did you experience any color wash off this year?
If you purchased Amerimulch Black did you experience any color wash off this year?
Yes
No
Not applicable
22
. If you purchased Custom Hardwood what was your overall satisfaction with the product?
If you purchased Custom Hardwood what was your overall satisfaction with the product?
High
Neutral
Low
Not Applicable
23
. Please leave any comments here regarding our mulch products.
Please leave any comments here regarding our mulch products.
24
. Please leave any comments or suggestions on how Kurtz Bros. can more effectively become your all in one landscape supply center.
Please leave any comments or suggestions on how Kurtz Bros. can more effectively become your all in one landscape supply center.
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