Ecotourism & Adventure Specialists Customer Satisfaction Survey

We at ECOTOURISM & ADVENTURE SPECIALISTS are committed to monitoring the quality of the services we provide, as part of our commitment to you and to our parks for sustainable tourism & unique experiences. We would appreciate your feedback on our performance and your experience before, during and after your trip with us.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your travel requirements	Understanding your travel requirements Excellent	Understanding your travel requirements Good	Understanding your travel requirements Adequate	Understanding your travel requirements Poor	Understanding your travel requirements Unacceptable	Understanding your travel requirements N/A
Replying promptly to your original inquiry	Replying promptly to your original inquiry Excellent	Replying promptly to your original inquiry Good	Replying promptly to your original inquiry Adequate	Replying promptly to your original inquiry Poor	Replying promptly to your original inquiry Unacceptable	Replying promptly to your original inquiry N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Facilitating an appropriate method of payment	Facilitating an appropriate method of payment Excellent	Facilitating an appropriate method of payment Good	Facilitating an appropriate method of payment Adequate	Facilitating an appropriate method of payment Poor	Facilitating an appropriate method of payment Unacceptable	Facilitating an appropriate method of payment N/A
Acknowledging and thanking you for your payment	Acknowledging and thanking you for your payment Excellent	Acknowledging and thanking you for your payment Good	Acknowledging and thanking you for your payment Adequate	Acknowledging and thanking you for your payment Poor	Acknowledging and thanking you for your payment Unacceptable	Acknowledging and thanking you for your payment N/A
Sending your vouchers and information regarding your trip	Sending your vouchers and information regarding your trip Excellent	Sending your vouchers and information regarding your trip Good	Sending your vouchers and information regarding your trip Adequate	Sending your vouchers and information regarding your trip Poor	Sending your vouchers and information regarding your trip Unacceptable	Sending your vouchers and information regarding your trip N/A
Being available to assist you during your trip	Being available to assist you during your trip Excellent	Being available to assist you during your trip Good	Being available to assist you during your trip Adequate	Being available to assist you during your trip Poor	Being available to assist you during your trip Unacceptable	Being available to assist you during your trip N/A
Providing good value for money	Providing good value for money Excellent	Providing good value for money Good	Providing good value for money Adequate	Providing good value for money Poor	Providing good value for money Unacceptable	Providing good value for money N/A
Meeting your overall expectations about the trip and our services	Meeting your overall expectations about the trip and our services Excellent	Meeting your overall expectations about the trip and our services Good	Meeting your overall expectations about the trip and our services Adequate	Meeting your overall expectations about the trip and our services Poor	Meeting your overall expectations about the trip and our services Unacceptable	Meeting your overall expectations about the trip and our services N/A

Excellent

Good

Adequate

Poor

Unacceptable

N/A

Understanding your travel requirements

Understanding your travel requirements Excellent

Understanding your travel requirements Good

Understanding your travel requirements Adequate

Understanding your travel requirements Poor

Understanding your travel requirements Unacceptable

Understanding your travel requirements N/A

Replying promptly to your original inquiry

Replying promptly to your original inquiry Excellent

Replying promptly to your original inquiry Good

Replying promptly to your original inquiry Adequate

Replying promptly to your original inquiry Poor

Replying promptly to your original inquiry Unacceptable

Replying promptly to your original inquiry N/A

Communicating clearly and effectively

Communicating clearly and effectively Excellent

Communicating clearly and effectively Good

Communicating clearly and effectively Adequate

Communicating clearly and effectively Poor

Communicating clearly and effectively Unacceptable

Communicating clearly and effectively N/A

Facilitating an appropriate method of payment

Facilitating an appropriate method of payment Excellent

Facilitating an appropriate method of payment Good

Facilitating an appropriate method of payment Adequate

Facilitating an appropriate method of payment Poor

Facilitating an appropriate method of payment Unacceptable

Facilitating an appropriate method of payment N/A

Acknowledging and thanking you for your payment

Acknowledging and thanking you for your payment Excellent

Acknowledging and thanking you for your payment Good

Acknowledging and thanking you for your payment Adequate

Acknowledging and thanking you for your payment Poor

Acknowledging and thanking you for your payment Unacceptable

Acknowledging and thanking you for your payment N/A

Sending your vouchers and information regarding your trip

Sending your vouchers and information regarding your trip Excellent

Sending your vouchers and information regarding your trip Good

Sending your vouchers and information regarding your trip Adequate

Sending your vouchers and information regarding your trip Poor

Sending your vouchers and information regarding your trip Unacceptable

Sending your vouchers and information regarding your trip N/A

Being available to assist you during your trip

Being available to assist you during your trip Excellent

Being available to assist you during your trip Good

Being available to assist you during your trip Adequate

Being available to assist you during your trip Poor

Being available to assist you during your trip Unacceptable

Being available to assist you during your trip N/A

Providing good value for money

Providing good value for money Excellent

Providing good value for money Good

Providing good value for money Adequate

Providing good value for money Poor

Providing good value for money Unacceptable

Providing good value for money N/A

Meeting your overall expectations about the trip and our services

Meeting your overall expectations about the trip and our services Excellent

Meeting your overall expectations about the trip and our services Good

Meeting your overall expectations about the trip and our services Adequate

Meeting your overall expectations about the trip and our services Poor

Meeting your overall expectations about the trip and our services Unacceptable

Meeting your overall expectations about the trip and our services N/A

Ecotourism & Adventure Specialists Customer Satisfaction Survey

How Are We Doing?

Question Title

* 1. Did you travel with our company during the last year?

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* 2. Please rate the following aspects of our work.

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* 3. Overall, how do you rate the quality of our services and that of the providers we sellected to deliver them during your stay in our country?