NMS Labs is committed to improving the quality of services we deliver to our individual clients. Please assist us in our efforts by answering some questions. It will only take you about 5 minutes and your responses will help us to identify and meet your expectations. Thank you for your cooperation.

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* How long have you been using NMS Labs for your testing needs?

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* How frequently do you purchase from NMS Labs?

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* How would you rate your overall satisfaction with NMS Labs?

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* How likely is it that you would recommend NMS Labs to a colleague?

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* Please complete the following. NMS Labs services typically...

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* Please indicate your level of satisfaction with the following attributes of NMS Labs.

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
Delivery of Service
Customer Support
Sales Staff
Professionalism
Quality
Price
Turnaround Time
Breadth of Testing Capabilites
Accuracy of Test Results
Fulfillment of Customer Needs
Methods of Communication
Post-service Follow-up
Knowledge of Staff

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* How likely are you to continue doing business with NMS Labs?

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* What is the single most important reason that you have selected NMS Labs for your laboratory testing needs?

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* How would you compare the value of testing at NMS Labs to that of other laboratories?

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* If you could have any new laboratory test developed, what would that test be?

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* What category of testing most interests you? (Please select all categories of interest.)

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* What is the one thing you think of when you hear the name "NMS Labs"?

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* On a scale of 1 through 5, with 5 being the highest, how would you rate NMS Labs as an INNOVATOR in the laboratory industry?

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* On a scale of 1 through 5, with 5 being the highest, how would you rate NMS Labs as a LEADER in the laboratory industry?

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* How, if at all, do you think the perception of NMS Labs might need to change in the future?

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* Would you be willing to provide NMS Labs with a testimonial that can be placed on the website?

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* How satisfied are you overall with NMS Labs Client Services Support?

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* How satisfied were you with how the NMS Labs Client Support staff resolved your most recent issue?

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* Please rate NMS Labs Client Services Representatives on the following attributes.

  Very good Good Fair Poor Very poor N/A
Responsiveness
Professionalism
Politeness
Knowledge of a problem
Efficiency in solving a problem
Manner of handling follow-up questions

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* How long do you typically have to wait on the telephone before an NMS Labs Client Support representative is available?

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* How would you rate your overall satisfaction with the information available on NMS Labs website?

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* How would you rate your overall satisfaction with NMS Labs online test catalog?

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* Are you using NMS Labs online Web Portal?

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* If you ARE using NMS Labs Web Portal, please indicate your level of satisfaction with the following attributes.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Ease of Setup
Ease of Use
Immediate Access to Results
Easy-to-read Report Views
Security
Search Features

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* Are you aware that NMS Labs was recently certified with ISO 15189?

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* How did you find out about this survey?

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