2010 GMA-SAFE Customer Survey
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1. 2010 Customer Survey

 
Thank you for trusting us to conduct a GMA-SAFE Assessment at your facility. Like you, we strive to improve the GMA-SAFE program through continuous improvement. Please take a few minutes to help us in this goal by filling out the following 21 questions. We truly value your opinion and comments.

Our Continuous Improvement Team carefully reviews each response, then tracks trends and implements solutions to improve our customer experience and the service we offer. We shall respect the confidentiality of your response.

Feel free to contact the GMA-SAFE Program Director at 479-855-3131 if you wish to discuss any aspect of the SAFE program.

1. Please provide your contact information.

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2. Overall, I am please with the service provided prior to, during and after the assessment process.

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3. The on-line bidding process for a GMA-SAFE Assessment was easily understood; i.e., customer friendly.

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4. Gaining access to the final report was relatively simple.

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5. GMA-SAFE Administrative Staff was prompt in responding to your needs, answering all questions and was professional in all dealings with you.

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6. The GMA-SAFE Auditor was professional in his/her dealing(s) with you and with your staff.

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7. The GMA-SAFE Auditor you selected contacted you in a timely manner and provided you with information needed to prepare for the assessment.

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8. Communication by the auditor with your staff during the assessment process was excellent.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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9. The GMA-SAFE Auditor was technically competent for the type of product and facility inspected.

 Strongly AgreeAgreeNeither Agree nor DisgreeDisagreeStrongly DisagreeDoes Not Apply
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10. Overall, I am pleased with the auditor I selected to perform the GMA-SAFE Assessment of our plant.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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11. The assessment report was accurate and delivered in a timely manner.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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12. The invoice from GMA-SAFE was accurate and delivered in a timely manner.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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13. Overall, GMA-SAFE services provide excellent value for your company.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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14. Are you planning to have another GMA-SAFE Assessment within the next 12 months?

15. If you had a previous GMA-SAFE Assessment, our service continued to improve?

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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16. If you received an Integrated Audit (GFSI/SAFE), this combined service provided an excellent value for your company.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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17. How many of your customer(s) accept the GMA-SAFE Assessment?

18. Does your company have other production sites that would benefit from a GMA-SAFE Assessment?

19. Please feel free to provide any other comment(s) you deem appropriate to improve the GMA-SAFE process.

20. Would you like someone from GMA-SAFE or QMI-SAI Global to contact you about additional products that will enhance your operations?

21. If you would like GMA-SAFE to contact your supplier or colleague, please fill in the information below: