2010 GMA-SAFE Customer Survey
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1. 2010 Customer Survey

 
Thank you for being a customer, we appreciate your business. Our goal is to Advance Business Excellence, so we value your opinion and comments. Please let us know how we did on your most recent GMA-SAFE Assessment.

Our Continuous Improvement Team reviews the survey responses, tracks trends and implements solutions to improve our customer experience and the service we offer. We respect the confidence of your response.

Please feel free to contact the SAFE Program Director at 202-637-4808 if you wish to discuss any aspect of the SAFE program.

Regards
Bruce H. Becker
Program Director

1. Please provide your contact information.

2. The on-line bidding process for a GMA-SAFE Assessment was easily understood and customer friendly.

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3. Gaining access to the final report was easy and secure.

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4. GMA-SAFE Staff (Administrative Staff) was prompt in responding to your needs, answered all questions you had (e.g., how to place a bid, changing a date in the bid, changing the auditor, etc.) and was professional in all dealings with you.

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5. The GMA-SAFE Auditor contacted you in a timely manner and provided you with needed information to prepare for the assessment.

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6. Communication by the auditor during the assessment process was excellent.

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7. The GMA-SAFE Auditor was technically competent for the type of product and facility inspected.

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8. The GMA-SAFE Auditor was professional in his/her dealing(s) with you and with your staff.

9. Overall, I am pleased with the auditor I selected to perform the GMA-SAFE Assessment of our plant.

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10. The assessment report was accurate and delivered in a timely manner.

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11. The invoice from GMA-SAFE was accurate and delivered in a timely manner.

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12. GMA-SAFE services provide excellent value for your company.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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13. The GMA-SAFE Assessment provides excellent value for the money your company paid for that assessment.

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14. If you had an Integrated Audit (BRC/GMA-SAFE) this service provided an excellent value for the money your company paid for that combined audit.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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15. If you had a previous GMA-SAFE Assessment, has our service continued to improve?

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16. GMA-SAFE services provide excellent value for your company.

 Agree StronglyAgreeNeutralDisagreeDisagree StronglyDoes Not Apply
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17. Overall, I am please with the service provided prior to, during and after the assessment process.

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18. How many of your customer(s) accepted the GMA-SAFE Assessment?

19. Please feel free to provide any other comment(s) you deem appropriate to improve the GMA-SAFE process.

20. Would you like someone from GMA-SAFE or QMI-SAI Global to contact you about additional products that will enhance your operations?