Tenant Involvement Standards Survey

The following survey includes a list of resident involvment standards which all customers should be able to expect to receive from their landlord.
Please indicate by scoring between 1 - 5 how important these standards are to you and what you would most like to have the opportunity to have some involvement with.

1. On a scale of 1 – 5 how important are the following tenant involvement standards to you?
1 being the lowest importance

	1	2	3	4	5
Being able to be involved in a way that suits me	*On a scale of 1 – 5 how important are the following tenant involvement standards to you? 1 being the lowest importance Being able to be involved in a way that suits me 1	Being able to be involved in a way that suits me 2	Being able to be involved in a way that suits me 3	Being able to be involved in a way that suits me 4	Being able to be involved in a way that suits me 5
Involvement in social activities	Involvement in social activities 1	Involvement in social activities 2	Involvement in social activities 3	Involvement in social activities 4	Involvement in social activities 5
Involvement in assessing how well your landlord is performing	Involvement in assessing how well your landlord is performing 1	Involvement in assessing how well your landlord is performing 2	Involvement in assessing how well your landlord is performing 3	Involvement in assessing how well your landlord is performing 4	Involvement in assessing how well your landlord is performing 5
Involvement locally on schemes / estates	Involvement locally on schemes / estates 1	Involvement locally on schemes / estates 2	Involvement locally on schemes / estates 3	Involvement locally on schemes / estates 4	Involvement locally on schemes / estates 5
Involvement in deciding how money is spent	Involvement in deciding how money is spent 1	Involvement in deciding how money is spent 2	Involvement in deciding how money is spent 3	Involvement in deciding how money is spent 4	Involvement in deciding how money is spent 5
Having incentives / awards for involvement	Having incentives / awards for involvement 1	Having incentives / awards for involvement 2	Having incentives / awards for involvement 3	Having incentives / awards for involvement 4	Having incentives / awards for involvement 5
Having information on how involvement has improved services	Having information on how involvement has improved services 1	Having information on how involvement has improved services 2	Having information on how involvement has improved services 3	Having information on how involvement has improved services 4	Having information on how involvement has improved services 5
Having a considered approach to R.I. in governance	Having a considered approach to R.I. in governance 1	Having a considered approach to R.I. in governance 2	Having a considered approach to R.I. in governance 3	Having a considered approach to R.I. in governance 4	Having a considered approach to R.I. in governance 5

This section gives you the opportunity to score how important it is to you to be involved in setting standards and specifications for the delivery of services

2. Customer Service and Choice

	1	2	3	4	5
Having choice in the services I get and what and how I pay for them	*Customer Service and Choice Having choice in the services I get and what and how I pay for them 1	Having choice in the services I get and what and how I pay for them 2	Having choice in the services I get and what and how I pay for them 3	Having choice in the services I get and what and how I pay for them 4	Having choice in the services I get and what and how I pay for them 5
Being able to influence what is offered as choice	Being able to influence what is offered as choice 1	Being able to influence what is offered as choice 2	Being able to influence what is offered as choice 3	Being able to influence what is offered as choice 4	Being able to influence what is offered as choice 5
Being involved in setting the standards that you can expect to receive	Being involved in setting the standards that you can expect to receive 1	Being involved in setting the standards that you can expect to receive 2	Being involved in setting the standards that you can expect to receive 3	Being involved in setting the standards that you can expect to receive 4	Being involved in setting the standards that you can expect to receive 5

This section gives you the opportunity to score how important it is to you to be able to monitor delivery of service

3. Evaluation of services

	1	2	3	4	5
Being involved in evaluating services	*Evaluation of services Being involved in evaluating services 1	Being involved in evaluating services 2	Being involved in evaluating services 3	Being involved in evaluating services 4	Being involved in evaluating services 5
Setting Performance Indicators and monitoring them regularly	Setting Performance Indicators and monitoring them regularly 1	Setting Performance Indicators and monitoring them regularly 2	Setting Performance Indicators and monitoring them regularly 3	Setting Performance Indicators and monitoring them regularly 4	Setting Performance Indicators and monitoring them regularly 5
Understanding how complaints are progressed	Understanding how complaints are progressed 1	Understanding how complaints are progressed 2	Understanding how complaints are progressed 3	Understanding how complaints are progressed 4	Understanding how complaints are progressed 5
Being able to get involved as a Mystery Shopper / Resident Inspector	Being able to get involved as a Mystery Shopper / Resident Inspector 1	Being able to get involved as a Mystery Shopper / Resident Inspector 2	Being able to get involved as a Mystery Shopper / Resident Inspector 3	Being able to get involved as a Mystery Shopper / Resident Inspector 4	Being able to get involved as a Mystery Shopper / Resident Inspector 5
Being involved in training, work shadowing and staff recruitment	Being involved in training, work shadowing and staff recruitment 1	Being involved in training, work shadowing and staff recruitment 2	Being involved in training, work shadowing and staff recruitment 3	Being involved in training, work shadowing and staff recruitment 4	Being involved in training, work shadowing and staff recruitment 5
Assessing whether services / involvement provide value for money	Assessing whether services / involvement provide value for money 1	Assessing whether services / involvement provide value for money 2	Assessing whether services / involvement provide value for money 3	Assessing whether services / involvement provide value for money 4	Assessing whether services / involvement provide value for money 5

This section gives you the opportunity to score how important it is to you to receive information from us and have the opportunity to be involved in the design of that information.

4. Providing Information

	1	2	3	4	5
Publication of relevant information	*Providing Information Publication of relevant information 1	Publication of relevant information 2	Publication of relevant information 3	Publication of relevant information 4	Publication of relevant information 5
Being involved in the production of customer information	Being involved in the production of customer information 1	Being involved in the production of customer information 2	Being involved in the production of customer information 3	Being involved in the production of customer information 4	Being involved in the production of customer information 5

5. Thank you for completing this survey.
All of your responses to this survey are confidential.
If you are happy to do so please complete the following sections about yourself.

Thank you for completing this survey. All of your responses to this survey are confidential. If you are happy to do so please complete the following sections about yourself. Name:
Address:
Address 2:
City/Town:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

Tenant Involvement Standards
Exit this survey

1. Default Section

1. On a scale of 1 – 5 how important are the following tenant involvement standards to you?
1 being the lowest importance

2. Customer Service and Choice

3. Evaluation of services

4. Providing Information

5. Thank you for completing this survey.
All of your responses to this survey are confidential.
If you are happy to do so please complete the following sections about yourself.

6. Please indicate your gender and age

Tenant Involvement Standards Exit this survey

1. Default Section

1. On a scale of 1 – 5 how important are the following tenant involvement standards to you?1 being the lowest importance

2. Customer Service and Choice

3. Evaluation of services

4. Providing Information

5. Thank you for completing this survey.All of your responses to this survey are confidential. If you are happy to do so please complete the following sections about yourself.

6. Please indicate your gender and age

Tenant Involvement Standards
Exit this survey

1. On a scale of 1 – 5 how important are the following tenant involvement standards to you?
1 being the lowest importance

5. Thank you for completing this survey.
All of your responses to this survey are confidential.
If you are happy to do so please complete the following sections about yourself.