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1
. Overall, are you satisfied with your experience using our new product, neither satisfied or dissatisfied with it, or dissatisfied with it?
Overall, are you satisfied with your experience using our new product, neither satisfied or dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
2
. How well do the customer service representatives at Viscot Medical answer your questions?
How well do the customer service representatives at Viscot Medical answer your questions?
Extremely well
Very well
Slightly well
Not at all well
3
. How likely is it that you would recommend our company to a friend or colleague?
10 - Extremely likely
9
8
7
6
5 - Neutral
4
3
2
1
0 - Not at all likely
.
*
How likely is it that you would recommend our company to a friend or colleague? . 10 - Extremely likely
. 9
. 8
. 7
. 6
. 5 - Neutral
. 4
. 3
. 2
. 1
. 0 - Not at all likely
4
. Compared to our competitors, is our product quality better, worse, or about the same?
Compared to our competitors, is our product quality better, worse, or about the same?
Much better
Slightly better
About the same
Slightly worse
Much worse
5
. How professional is the look and feel of our website?
How professional is the look and feel of our website?
Very professional
Moderately professional
Not at all professional
6
. How easy is it to navigate our website?
How easy is it to navigate our website?
Very easy
Moderately easy
Slightly easy
Not at all easy
7
. How easy was the checkout process on our website?
How easy was the checkout process on our website?
Very easy
Moderately easy
Slightly easy
Not at all easy
8
. How important is price when choosing medical product?
How important is price when choosing medical product?
Very important
Moderately important
Not at all important
9
. Do you think prices at Viscot Medical are too high, too low, or about right?
Do you think prices at Viscot Medical are too high, too low, or about right?
Much too high
Somewhat too high
Slightly too high
About right
Slightly too low
Somewhat too low
Much too low
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