Green Mountain Graphics Customer Satisfaction Survey

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1. Rate Green Mountain Graphics:

	Excellent	Very Good	Good	Fair	Poor	N/A
Product Selection	*Rate Green Mountain Graphics: Product Selection Excellent	Product Selection Very Good	Product Selection Good	Product Selection Fair	Product Selection Poor	Product Selection N/A
Product Quality	Product Quality Excellent	Product Quality Very Good	Product Quality Good	Product Quality Fair	Product Quality Poor	Product Quality N/A
Customer Service	Customer Service Excellent	Customer Service Very Good	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service N/A
Installation Service	Installation Service Excellent	Installation Service Very Good	Installation Service Good	Installation Service Fair	Installation Service Poor	Installation Service N/A
Delivery	Delivery Excellent	Delivery Very Good	Delivery Good	Delivery Fair	Delivery Poor	Delivery N/A
Overall Satisfaction	Overall Satisfaction Excellent	Overall Satisfaction Very Good	Overall Satisfaction Good	Overall Satisfaction Fair	Overall Satisfaction Poor	Overall Satisfaction N/A

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2. Rate the importance of these factors when making a purchasing decision for signs, awards or promotional products:

	Most Important	Somewhat Important	Neutral	Low importance	No Importance
Price	*Rate the importance of these factors when making a purchasing decision for signs, awards or promotional products: Price Most Important	Price Somewhat Important	Price Neutral	Price Low importance	Price No Importance
Product Selection	Product Selection Most Important	Product Selection Somewhat Important	Product Selection Neutral	Product Selection Low importance	Product Selection No Importance
Product Quality	Product Quality Most Important	Product Quality Somewhat Important	Product Quality Neutral	Product Quality Low importance	Product Quality No Importance
Customer Service	Customer Service Most Important	Customer Service Somewhat Important	Customer Service Neutral	Customer Service Low importance	Customer Service No Importance
Installation Service	Installation Service Most Important	Installation Service Somewhat Important	Installation Service Neutral	Installation Service Low importance	Installation Service No Importance
Delivery	Delivery Most Important	Delivery Somewhat Important	Delivery Neutral	Delivery Low importance	Delivery No Importance

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3. Rate Green Mountain Graphics products & services compared to our competition:

	Much Better	Better	Neutral	Worse	Much Worse
Price	*Rate Green Mountain Graphics products & services compared to our competition: Price Much Better	Price Better	Price Neutral	Price Worse	Price Much Worse
Product Selection	Product Selection Much Better	Product Selection Better	Product Selection Neutral	Product Selection Worse	Product Selection Much Worse
Product Quality	Product Quality Much Better	Product Quality Better	Product Quality Neutral	Product Quality Worse	Product Quality Much Worse
Customer Service	Customer Service Much Better	Customer Service Better	Customer Service Neutral	Customer Service Worse	Customer Service Much Worse
Installation Service	Installation Service Much Better	Installation Service Better	Installation Service Neutral	Installation Service Worse	Installation Service Much Worse
Delivery	Delivery Much Better	Delivery Better	Delivery Neutral	Delivery Worse	Delivery Much Worse
Overall Performance	Overall Performance Much Better	Overall Performance Better	Overall Performance Neutral	Overall Performance Worse	Overall Performance Much Worse

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