Satori Guest Feedback: Survey

Thank you for choosing to spend your holiday at Satori.

We hope that your experience in Sri Lanka was all that you had hoped for, and more.

To improve our service and attention to detail, we would appreciate your evaluation of our performance.

Only you can tell us if we are meeting your needs and expectations.

Could you please take a few moments to constructively answer the following questions so that we can improve, learn and grow.

Thank you for your patronage and honest feedback.

With gratitude and respect.

Hugh Alexander & The Satori Team

1. Guest Details

Guest Details Name
Telephone Number
Email Address
Website (if you have one)

2. How did you hear about Satori / find us?

How did you hear about Satori / find us?

3. Overall Experience

Overall Experience Excellent

Good

Average

Poor

Comments

4. Accommodation

	Excellent	Good	Average	Poor
Cleanliness	*Accommodation Cleanliness Excellent	Cleanliness Good	Cleanliness Average	Cleanliness Poor
Comfort	Comfort Excellent	Comfort Good	Comfort Average	Comfort Poor
Ambience	Ambience Excellent	Ambience Good	Ambience Average	Ambience Poor
Bathroom Amenities	Bathroom Amenities Excellent	Bathroom Amenities Good	Bathroom Amenities Average	Bathroom Amenities Poor
Linen/Bedding	Linen/Bedding Excellent	Linen/Bedding Good	Linen/Bedding Average	Linen/Bedding Poor
Air Conditioning	Air Conditioning Excellent	Air Conditioning Good	Air Conditioning Average	Air Conditioning Poor
Lighting	Lighting Excellent	Lighting Good	Lighting Average	Lighting Poor

Comments

5. Food & Drink

	Excellent	Good	Average	Poor
Menu	*Food & Drink Menu Excellent	Menu Good	Menu Average	Menu Poor
Quality of Food	Quality of Food Excellent	Quality of Food Good	Quality of Food Average	Quality of Food Poor
Ambiance	Ambiance Excellent	Ambiance Good	Ambiance Average	Ambiance Poor
Selection of Drink	Selection of Drink Excellent	Selection of Drink Good	Selection of Drink Average	Selection of Drink Poor
Service	Service Excellent	Service Good	Service Average	Service Poor
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Average	Friendliness Poor
Timeliness of Delivery	Timeliness of Delivery Excellent	Timeliness of Delivery Good	Timeliness of Delivery Average	Timeliness of Delivery Poor
Breakfast	Breakfast Excellent	Breakfast Good	Breakfast Average	Breakfast Poor

Comments

6. Will You Return

Will You Return Definately

Maybe

Comments

7. Please help us to improve. We value your honest and constructive feedback so that we can ensure we give yourselves and future guests the best possible experience here at Satori. What recommendations do you suggest (for example for our marketing, our website, our villa, our staff and our service)?

Please help us to improve. We value your honest and constructive feedback so that we can ensure we give yourselves and future guests the best possible experience here at Satori. What recommendations do you suggest (for example for our marketing, our website, our villa, our staff and our service)?

8. Could you please recommend three people whom you think would be interested in hearing from us?

Could you please recommend three people whom you think would be interested in hearing from us? Name & Email:
Name & Email:
Name & Email:

9. As a small independent venture, we truly value the support and recommendation of guests. Could you please provide a testimonial outlining a few of the things you most enjoyed about your stay at Satori.

As a small independent venture, we truly value the support and recommendation of guests. Could you please provide a testimonial outlining a few of the things you most enjoyed about your stay at Satori.

The True Meaning of Life

We are visitors on this planet.
We are here for ninety years or
one hundred at the very most.

During that period we try to do something good,
something useful with our lives.

If you contribute to other people's happiness,
you will find the true goal,
the true meaning of life.

His Holiness, the XIVth Dalai Lama

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