Learn from failures in the LPO industry
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1. Default Section
1
. Do you think that your company is still facing the heat of economic downturn?
Do you think that your company is still facing the heat of economic downturn?
Yes
No
Not Sure
Your Comments (please specify)
2
. Why do you think market size of the LPO industry is not growing?
Why do you think market size of the LPO industry is not growing?
Lack of awareness amongst law firms
Lack of industry confidence
Concentration amongst few buyers and vendors
Other (please specify)
3
. Which is the most saleable services of your company?
Which is the most saleable services of your company?
Doc review
Research and drafting
Patent services
Other (please specify)
4
. How much time does it take for your sales team to acquire new client?
How much time does it take for your sales team to acquire new client?
0-3 months
3-6 months
6-12 months
Other (please specify)
5
. What would help a LPO Company increasing its sales figures?
What would help a LPO Company increasing its sales figures?
Onshore presence
Sales team led by US attorneys
Robust marketing team in India is enough
Other (please specify)
6
. What is the most critical parameter for resource management?
What is the most critical parameter for resource management?
Sourcing right people on urgent basis
Managing the escalated cost
Managing the pilot project
Other (please specify)
7
. What are the key reasons for operational failure?
What are the key reasons for operational failure?
Inefficient project management
Undefined expectations in service level agreement
Not coping up with escalated costs
Other (please specify)
8
. What is the major reason for client attrition in your company?
What is the major reason for client attrition in your company?
Inability to comply with set cost and quality standards
Inability to meet project deadlines
Client approach of multi-sourcing
Other (please specify)
9
. According to you, what is the success mantra for a LPO Company?
According to you, what is the success mantra for a LPO Company?
*
10
. What is the size of your LPO Company and designation?
What is the size of your LPO Company and designation?
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