Helpline Evaluation Survey

*
1. Please indicate the category of caller? (click more than one if appropriate)

Please indicate the category of caller? (click more than one if appropriate) Chair

Vice-Chair

Teacher Governor

Parent Governor

Staff Governor

Community Governor

Local Authority Governor

Headteacher

Clerk

Parent

Local Authority Officer

Union Representative

Other (please specify)

*
2. When did you contact the helpline?

When did you contact the helpline? Morning

Afternoon

Evening

*
3. When during the week did you contact the helpline?

When during the week did you contact the helpline? Weekday

Weekend

*
4. How useful did you find the service and the advice received?

How useful did you find the service and the advice received? Very good

Good

Average

Poor

Very poor

*
5. Did you receive an answer to your query in good time?

Did you receive an answer to your query in good time? Yes

No

*
6. Were you satisfied with the outcome?

Were you satisfied with the outcome? Yes

No

If not, please comment

7. Based on your experience, would you use the service again?

Based on your experience, would you use the service again? Yes

No

*
8. Would you recommend the service to other colleagues?

Would you recommend the service to other colleagues? Yes

No

*
9. Did you seek advice prior to or after your query to the helpline?

Did you seek advice prior to or after your query to the helpline? Yes

No

If yes, please specify

*
10. Do you have any other comments?

Do you have any other comments?

Helpline EvaluationExit this survey

*1. Please indicate the category of caller? (click more than one if appropriate)

*2. When did you contact the helpline?

*3. When during the week did you contact the helpline?

*4. How useful did you find the service and the advice received?

*5. Did you receive an answer to your query in good time?

*6. Were you satisfied with the outcome?