2010 Municipal Technology Assistance Program Survey

The Northwest Pennsylvania Regional Planning and Development Commission conducts an annual Municipal Technology Assistance Program (MTAP) survey. The survey has been conducted since 2000.

Survey findings are used to identify and prioritize possible funding, training, and technical assistance opportunities for local governments in Northwest Pennsylvania.

IMPORTANT: The survey is being expanded this year to identify opportunities related to statewide and national broadband mapping initiatives. This Project was financed, in part, by a grant from the Commonwealth of Pennsylvania, Department of Community and Economic Development.

Please take this opportunity to complete this very brief and simple survey. If you have questions about the survey please contact W. Randy Rice at 814.297.7158.

Thank you

Please select municipality you represent:

What is the best email address to use for notifying this municipality of funding opportunities, training programs, technical assistance, and other technology-related programs and information. Please note, the Northwest Commission will not make your email information available to any other business or organization

What is the best email address to use for notifying this municipality of funding opportunities, training programs, technical assistance, and other technology-related programs and information. Please note, the Northwest Commission will not make your email information available to any other business or organization

How important do you feel computers are in today's local government?

How important do you feel computers are in today's local government? Not at all important

Not very important

Somewhat important

Very important

Extremely important

How many computers does your local government currently operate?

How many computers does your local government currently operate? 0

1

2

3

4-5

6-10

11-20

21 or more

What Operating System does your computer use? (Select one)

What Operating System does your computer use? (Select one) Windows 7 Windows Vista Windows XP Windows ME	Windows 2000 Windows 98 Windows 95 Apple/MAC	Linux I don't know
Other (please specify)

What do you typically use your computer for on a daily basis? (Choose all that apply)

What do you typically use your computer for on a daily basis? (Choose all that apply) Send/Check E-mails Create/Review/Send Reports Write Letters/Memos	Internet Browsing/Research Accounting Create Spreadsheets (Excel)	Communications (Message boards, VOIP, etc) Create/Maintain Websites Build/Maintain Databases (Access)
Other (please specify)

If your local government does not own or operate a computer, please indicate the reason(s) why (check all that apply)

If your local government does not own or operate a computer, please indicate the reason(s) why (check all that apply) Limited budget for technology	No/Limited interest in computers	No/Limited need of computers	Lack of computer knowledge
Other (please specify)

How important do you feel the Internet is to today's local government?

How important do you feel the Internet is to today's local government? Not at all important

Not very important

Somewhat important

Very important

Extremely important

Which choice best describes the Internet connection options available at your local government office location?

Which choice best describes the Internet connection options available at your local government office location? Dial-up is the only service available.

Consumer-grade high-speed Internet service(s) such as DSL or cable modem connectivity, are available.

Commercial-grade high-speed Internet sevices(s) are available.

I don't know.

Which choice best describes the Internet services to which your local government subscribes.

Which choice best describes the Internet services to which your local government subscribes. We do not use any Internet service. We use a dial-up connection.	We use a DSL or cable connection. We use a satellite connection.	We use a a ISDN, T1, or frame relay connection
Other (please specify)

If Internet service is available and your local government chooses not to use it, please choose the reason why

If Internet service is available and your local government chooses not to use it, please choose the reason why It is not needed	It is not affordable	I don't know
Other (please specify)

Does your local government currently have a web site or plan to establish a web site in the future?

Does your local government currently have a web site or plan to establish a web site in the future? No current web site - No plans to develop	No current web site - Considering development	No current web site - Currently being developed	Web site is already established
If web site already exists please enter address

The Northwest Commission offers free computer classes to local governments throughout the year. Please rate your interest in each of the following training topics.

	Not Interested	Possibly Interested	Very Interested
Basic/General Computer Skills	The Northwest Commission offers free computer classes to local governments throughout the year. Please rate your interest in each of the following training topics. Basic/General Computer Skills Not Interested	Basic/General Computer Skills Possibly Interested	Basic/General Computer Skills Very Interested
MS Word/Word Processing	MS Word/Word Processing Not Interested	MS Word/Word Processing Possibly Interested	MS Word/Word Processing Very Interested
MS Excel/Spreadsheets	MS Excel/Spreadsheets Not Interested	MS Excel/Spreadsheets Possibly Interested	MS Excel/Spreadsheets Very Interested
MS Access/Databases	MS Access/Databases Not Interested	MS Access/Databases Possibly Interested	MS Access/Databases Very Interested
Internet Usability	Internet Usability Not Interested	Internet Usability Possibly Interested	Internet Usability Very Interested
QuickBooks/Accounting	QuickBooks/Accounting Not Interested	QuickBooks/Accounting Possibly Interested	QuickBooks/Accounting Very Interested
Website Development	Website Development Not Interested	Website Development Possibly Interested	Website Development Very Interested
Security (Spyware/Antivirus)	Security (Spyware/Antivirus) Not Interested	Security (Spyware/Antivirus) Possibly Interested	Security (Spyware/Antivirus) Very Interested
Networking	Networking Not Interested	Networking Possibly Interested	Networking Very Interested

Please select the telephone company that serves the majority of your municipality. If more than one company serves your municipality please select the one you think provides service over the largest geographic area withi your municipality.

Please select the telephone company that serves the majority of your municipality. If more than one company serves your municipality please select the one you think provides service over the largest geographic area withi your municipality. Verizon

Windstream

Embarq/CenturyLink

Other

Does the selected phone company provide high-speed Internet service to your municipality?
(NOTE: High-speed Internet service does NOT include any dialup service).

Does the selected phone company provide high-speed Internet service to your municipality?
(NOTE: High-speed Internet service does NOT include any dialup service). Yes - the company offers something faster than dial-up

No - Dialup is the only option available for Internet connectivity

Don't know

Approximately what percentage of residents in your municipality have access to high-speed Internet service? That is, if they wanted to, they could purchase the faster service?

Approximately what percentage of residents in your municipality have access to high-speed Internet service? That is, if they wanted to, they could purchase the faster service? None - ONLY option is dialup or satellite

Less than 25%

25%-50%

51%-75%

75%-99%

100%

Don't know

Are cable television services provided in your municipality?

Are cable television services provided in your municipality? Yes

No

Don't know

If yes, please select the cable providers within your municipality (Please select all that apply)

If yes, please select the cable providers within your municipality (Please select all that apply) Time-Warner	Comcast	Armstrong	Atlantic Broadband
Other (please specify)

Do any of the selected cable providers provide Internet services in addition to cable television service?

Do any of the selected cable providers provide Internet services in addition to cable television service? Yes

No

Don't know

Approximately what percentage of residents in your municipality have access to high-speed Internet service through the cable company?

Approximately what percentage of residents in your municipality have access to high-speed Internet service through the cable company? None - dialup is only option

Less than 25%

25%-50%

51%-75%

75%-99%

100%

Don't know

What is the maximum advertised upload and download speeds of your Internet connection?

	Upload	Download
100 Mbps or less	What is the maximum advertised upload and download speeds of your Internet connection? 100 Mbps or less Upload	100 Mbps or less Download
100-750 Kbps	100-750 Kbps Upload	100-750 Kbps Download
750 Kbps - 1.5 Mbps	750 Kbps - 1.5 Mbps Upload	750 Kbps - 1.5 Mbps Download
1.5 Mbps - 3.0 Mbps	1.5 Mbps - 3.0 Mbps Upload	1.5 Mbps - 3.0 Mbps Download
3.0 Mbps - 6.0 Mbps	3.0 Mbps - 6.0 Mbps Upload	3.0 Mbps - 6.0 Mbps Download
6.0 Mbps - 10 Mbps	6.0 Mbps - 10 Mbps Upload	6.0 Mbps - 10 Mbps Download
10 Mbps - 50 Mbps	10 Mbps - 50 Mbps Upload	10 Mbps - 50 Mbps Download
Greater than 50 Mbps	Greater than 50 Mbps Upload	Greater than 50 Mbps Download
I don't Know	I don't Know Upload	I don't Know Download

What is the price per month of your Internet connection?

Overall, how would you describe the level of satisfaction with Internet services within your municipality.

Overall, how would you describe the level of satisfaction with Internet services within your municipality. High dissatisfied - No service is available.

Highly dissatisfied - High speed service is available but the service quality is poor.

Somewhat dissatisfied

Satisfied

Highly Satisfied

Is there any additional information you would like to include about technology or Internet connectivity within your municipality?

2010 Municipal Technology Assistance Program Survey

Please select municipality you represent:

How important do you feel computers are in today's local government?

How many computers does your local government currently operate?

What Operating System does your computer use? (Select one)

What do you typically use your computer for on a daily basis? (Choose all that apply)

If your local government does not own or operate a computer, please indicate the reason(s) why (check all that apply)

How important do you feel the Internet is to today's local government?

Which choice best describes the Internet connection options available at your local government office location?

Which choice best describes the Internet services to which your local government subscribes.

If Internet service is available and your local government chooses not to use it, please choose the reason why

Does your local government currently have a web site or plan to establish a web site in the future?

The Northwest Commission offers free computer classes to local governments throughout the year. Please rate your interest in each of the following training topics.

Please select the telephone company that serves the majority of your municipality. If more than one company serves your municipality please select the one you think provides service over the largest geographic area withi your municipality.

Does the selected phone company provide high-speed Internet service to your municipality? (NOTE: High-speed Internet service does NOT include any dialup service).

Approximately what percentage of residents in your municipality have access to high-speed Internet service? That is, if they wanted to, they could purchase the faster service?

Are cable television services provided in your municipality?

If yes, please select the cable providers within your municipality (Please select all that apply)

Do any of the selected cable providers provide Internet services in addition to cable television service?

Approximately what percentage of residents in your municipality have access to high-speed Internet service through the cable company?

What is the maximum advertised upload and download speeds of your Internet connection?

What is the price per month of your Internet connection?

Overall, how would you describe the level of satisfaction with Internet services within your municipality.

Is there any additional information you would like to include about technology or Internet connectivity within your municipality?

Does the selected phone company provide high-speed Internet service to your municipality?
(NOTE: High-speed Internet service does NOT include any dialup service).