Family SurveyFamily Survey

The Child Care Resource and Referral program (CCRR) is funded by the Province of British Columbia to help families find and monitor child care and assist child care programs to provide quality early childhood experiences. We want to ensure information about our service is reaching the people who would find it helpful. We would really appreciate it if you could take 5 minutes to complete this short survey about finding and accessing CCRR services. Closing date for this survey is October, 2011.

1. Who are you:

Who are you: parent of child under age 13

Other (please specify)

2. What is your gender:

What is your gender: male

female

3. What is your age:

What is your age: under 25

26-35

36-45

over 45

4. What region do you live in?

What region do you live in? North

Interior

Fraser Valley

Vancouver Coastal

Vancouver Island

5. How did/would you look for child care?
"Please rank in order 1-8, with 1 being the way you would most likely look for child care."

	1	2	3	4	5	6	7	8
internet search (add below what words would you Google search)	*How did/would you look for child care? "Please rank in order 1-8, with 1 being the way you would most likely look for child care." internet search (add below what words would you Google search) 1	internet search (add below what words would you Google search) 2	internet search (add below what words would you Google search) 3	internet search (add below what words would you Google search) 4	internet search (add below what words would you Google search) 5	internet search (add below what words would you Google search) 6	internet search (add below what words would you Google search) 7	internet search (add below what words would you Google search) 8
use a referral service/agency	use a referral service/agency 1	use a referral service/agency 2	use a referral service/agency 3	use a referral service/agency 4	use a referral service/agency 5	use a referral service/agency 6	use a referral service/agency 7	use a referral service/agency 8
poster/flyer at public place,	poster/flyer at public place, 1	poster/flyer at public place, 2	poster/flyer at public place, 3	poster/flyer at public place, 4	poster/flyer at public place, 5	poster/flyer at public place, 6	poster/flyer at public place, 7	poster/flyer at public place, 8
Craig’s list or similar	Craig’s list or similar 1	Craig’s list or similar 2	Craig’s list or similar 3	Craig’s list or similar 4	Craig’s list or similar 5	Craig’s list or similar 6	Craig’s list or similar 7	Craig’s list or similar 8
phone book,	phone book, 1	phone book, 2	phone book, 3	phone book, 4	phone book, 5	phone book, 6	phone book, 7	phone book, 8
ask another parent	ask another parent 1	ask another parent 2	ask another parent 3	ask another parent 4	ask another parent 5	ask another parent 6	ask another parent 7	ask another parent 8
word of mouth	word of mouth 1	word of mouth 2	word of mouth 3	word of mouth 4	word of mouth 5	word of mouth 6	word of mouth 7	word of mouth 8
Other	Other 1	Other 2	Other 3	Other 4	Other 5	Other 6	Other 7	Other 8

Google Search Words and/or Other (please specify)

6. Have you heard of the Child Care Resource and Referral (CCRR) before?

Have you heard of the Child Care Resource and Referral (CCRR) before? Yes

7. If Yes to Question 6, please check all that apply.

I heard of the Child Care Resource and Referral through...

If Yes to Question 6, please check all that apply. I heard of the Child Care Resource and Referral through... internet search for “child care”

local newspaper ad or article,

poster at public place,

attended a community event for families,

Craig’s list or similar

link from a website (what website-enter below)

phone book,

magazine (please name it below)

saw your sign

facebook

from another parent

from a child care provider

Word of mouth

Other

Website Link and/or magazine name and or Other

8. What advertising methods do you find most affective?
Please rank in order 1-10, 1 being most effective for you:

	1	2	3	4	5	6	7	8	9	10
TV ads	*What advertising methods do you find most affective? Please rank in order 1-10, 1 being most effective for you: TV ads 1	TV ads 2	TV ads 3	TV ads 4	TV ads 5	TV ads 6	TV ads 7	TV ads 8	TV ads 9	TV ads 10
Radio ads	Radio ads 1	Radio ads 2	Radio ads 3	Radio ads 4	Radio ads 5	Radio ads 6	Radio ads 7	Radio ads 8	Radio ads 9	Radio ads 10
Posters/flyers in community	Posters/flyers in community 1	Posters/flyers in community 2	Posters/flyers in community 3	Posters/flyers in community 4	Posters/flyers in community 5	Posters/flyers in community 6	Posters/flyers in community 7	Posters/flyers in community 8	Posters/flyers in community 9	Posters/flyers in community 10
Internet (website, Facebook, etc.)	Internet (website, Facebook, etc.) 1	Internet (website, Facebook, etc.) 2	Internet (website, Facebook, etc.) 3	Internet (website, Facebook, etc.) 4	Internet (website, Facebook, etc.) 5	Internet (website, Facebook, etc.) 6	Internet (website, Facebook, etc.) 7	Internet (website, Facebook, etc.) 8	Internet (website, Facebook, etc.) 9	Internet (website, Facebook, etc.) 10
Displays at community events	Displays at community events 1	Displays at community events 2	Displays at community events 3	Displays at community events 4	Displays at community events 5	Displays at community events 6	Displays at community events 7	Displays at community events 8	Displays at community events 9	Displays at community events 10
Magazine ads	Magazine ads 1	Magazine ads 2	Magazine ads 3	Magazine ads 4	Magazine ads 5	Magazine ads 6	Magazine ads 7	Magazine ads 8	Magazine ads 9	Magazine ads 10
Newspaper ads/articles	Newspaper ads/articles 1	Newspaper ads/articles 2	Newspaper ads/articles 3	Newspaper ads/articles 4	Newspaper ads/articles 5	Newspaper ads/articles 6	Newspaper ads/articles 7	Newspaper ads/articles 8	Newspaper ads/articles 9	Newspaper ads/articles 10
Billboards/Signs	Billboards/Signs 1	Billboards/Signs 2	Billboards/Signs 3	Billboards/Signs 4	Billboards/Signs 5	Billboards/Signs 6	Billboards/Signs 7	Billboards/Signs 8	Billboards/Signs 9	Billboards/Signs 10
Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.)	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 1	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 2	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 3	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 4	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 5	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 6	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 7	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 8	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 9	Promotional Materials with logo (crayons, balls, frisbees, book marks, pens, etc.) 10
Other:	Other: 1	Other: 2	Other: 3	Other: 4	Other: 5	Other: 6	Other: 7	Other: 8	Other: 9	Other: 10

Other (please describe)

9. Where else do you think Child Care Resource and Referral should advertize to reach families?

Where else do you think Child Care Resource and Referral should advertize to reach families?

10. Why did you or why would you access the services of the Child Care Resource and Referral? (please check all that apply)

Why did you or why would you access the services of the Child Care Resource and Referral? (please check all that apply) referrals to child care placements

child care subsidy help

information on choosing and monitoring child care

information about other kind of supports to families with young children

workshops

Other (please specify)

11. How would you like to access services of the Child Care Resource and Referral?
Please rank in order 1-7, with 1 being the way you would most prefer to access the service.

	1	2	3	4	5	6	7
Through the website	*How would you like to access services of the Child Care Resource and Referral? Please rank in order 1-7, with 1 being the way you would most prefer to access the service. Through the website 1	Through the website 2	Through the website 3	Through the website 4	Through the website 5	Through the website 6	Through the website 7
By e mail	By e mail 1	By e mail 2	By e mail 3	By e mail 4	By e mail 5	By e mail 6	By e mail 7
Over the phone	Over the phone 1	Over the phone 2	Over the phone 3	Over the phone 4	Over the phone 5	Over the phone 6	Over the phone 7
In person at a CCRR office	In person at a CCRR office 1	In person at a CCRR office 2	In person at a CCRR office 3	In person at a CCRR office 4	In person at a CCRR office 5	In person at a CCRR office 6	In person at a CCRR office 7
In person at a community location (enter location below)	In person at a community location (enter location below) 1	In person at a community location (enter location below) 2	In person at a community location (enter location below) 3	In person at a community location (enter location below) 4	In person at a community location (enter location below) 5	In person at a community location (enter location below) 6	In person at a community location (enter location below) 7
By regular mail	By regular mail 1	By regular mail 2	By regular mail 3	By regular mail 4	By regular mail 5	By regular mail 6	By regular mail 7
Other	Other 1	Other 2	Other 3	Other 4	Other 5	Other 6	Other 7

Community location and/or other (please describe)

12. What other services could the Child Care Resource & Referral program offer to meet your needs?

What other services could the Child Care Resource & Referral program offer to meet your needs?

Family Survey

1. Services to Families