Customer Service Template
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1
. Which Owen County office did you visit?
Which Owen County office did you visit?
Auditor
Clerk
Assessor
Recorder
Treasurer
Health Department
Commissioner/Council
Mapping
Probation
Court
Prosecutor
Prosecutor 4D (Child Support)
Soil and Water
Extension
Maintenance
Sheriff
EMS
Highway
EMA
Veteran Service
2
. How long did you have to wait before an employee in our office began to help you?
How long did you have to wait before an employee in our office began to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
3
. How well did the person you spoke with at Owen County listen to you?
How well did the person you spoke with at Owen County listen to you?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
4
. How eager to help you was the person you spoke with?
How eager to help you was the person you spoke with?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
5
. How quickly did the person at Owen County help you?
How quickly did the person at Owen County help you?
Extremely quickly
Very quickly
Moderately quickly
Slightly quickly
Not at all quickly
6
. How knowledgeable and helpful was the person that helped you?
How knowledgeable and helpful was the person that helped you?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
7
. How clear was the information provided to you by the Owen County employee?
How clear was the information provided to you by the Owen County employee?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
8
. How many of your questions did the representative of Owen County resolve?
How many of your questions did the representative of Owen County resolve?
All of them
Most of them
About half of them
Some of them
None of them
9
. How helpful was the representative of Owen County?
How helpful was the representative of Owen County?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
10
. Was your experience with customer service at Owen County better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Was your experience with customer service at Owen County better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Much better
Somewhat better
Slightly better
About what was expected
Slightly worse
Somewhat worse
Much worse
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