Orchard Valley Dairy Supplies CSS 2011 Survey

1. Over the past 18 months we have introduced a number of new products to our portfolio (wax, coatings, salt, instruments, smaller unit sizes of rennet, reagents etc). Is there anything more we could usefully add to our range of dairy supplies?

Over the past 18 months we have introduced a number of new products to our portfolio (wax, coatings, salt, instruments, smaller unit sizes of rennet, reagents etc). Is there anything more we could usefully add to our range of dairy supplies?

2. We send out newsletters around 4 times per year - either by post or by email. Please let us know how useful you think they are. If you have received the newsletter by post but would be able to have it sent to you electronically, please supply your email address.

We send out newsletters around 4 times per year - either by post or by email. Please let us know how useful you think they are. If you have received the newsletter by post but would be able to have it sent to you electronically, please supply your email address. Really useful and interesting

Quite useful and interesting

Average

Not so useful or interesting

Email address

3. We offer a technical support service. How often have you used this service? If you have used this service, on a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?

	Number of times service used	Marks out of ten
How often have you used this service and marks out of 10?	We offer a technical support service. How often have you used this service? If you have used this service, on a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service? How often have you used this service and marks out of 10? Number of times service used	Marks out of ten

Do you have any comments relating to our technical support service?

4. We use a third party courier or haulier to make our deliveries to you.
On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?

We use a third party courier or haulier to make our deliveries to you. On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service? 1

Do you have any comments to make about our despatch and deliveries?

5. We seek to provide a high level of customer service, including FOC sample provision; on-line support; prompt responses and despatches; trackable deliveries. On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate us in this respect?

We seek to provide a high level of customer service, including FOC sample provision; on-line support; prompt responses and despatches; trackable deliveries. On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate us in this respect? 1

Do you have any comments about this?

6. Following on from the previous question, in the last 12 months have you noticed any change in our service levels. Please tick the relevant box below.

Following on from the previous question, in the last 12 months have you noticed any change in our service levels. Please tick the relevant box below. The service is greatly improved in the last 12 months

The service has improved in the last 12 months

The service has not changed in the last 12 months

The service has been poorer in the last 12 months

7. Is there any other feedback you’d like to raise?

Is there any other feedback you’d like to raise?

8. You may not have used the products and services from Orchard Valley Dairy Supplies before. In your view, is there anything in particular that is keeping us from working together?

You may not have used the products and services from Orchard Valley Dairy Supplies before. In your view, is there anything in particular that is keeping us from working together?

9. We really appreciate you taking the time to complete this survey. We’d like to offer you the chance to win one of three £50 gift vouchers to be used against any Orchard Valley Dairy Supplies products. If you’d like to take part in the draw, please add your name and company to this form and return it to us (by pressing Done) by January 31st 2012.

We really appreciate you taking the time to complete this survey. We’d like to offer you the chance to win one of three £50 gift vouchers to be used against any Orchard Valley Dairy Supplies products. If you’d like to take part in the draw, please add your name and company to this form and return it to us (by pressing Done) by January 31st 2012. Name
Company

Orchard Valley Dairy Supplies CSS 2011
Exit this survey

1. Default Section

1. Over the past 18 months we have introduced a number of new products to our portfolio (wax, coatings, salt, instruments, smaller unit sizes of rennet, reagents etc). Is there anything more we could usefully add to our range of dairy supplies?

2. We send out newsletters around 4 times per year - either by post or by email. Please let us know how useful you think they are. If you have received the newsletter by post but would be able to have it sent to you electronically, please supply your email address.

3. We offer a technical support service. How often have you used this service? If you have used this service, on a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?

4. We use a third party courier or haulier to make our deliveries to you.
On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?

5. We seek to provide a high level of customer service, including FOC sample provision; on-line support; prompt responses and despatches; trackable deliveries. On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate us in this respect?

6. Following on from the previous question, in the last 12 months have you noticed any change in our service levels. Please tick the relevant box below.

7. Is there any other feedback you’d like to raise?

8. You may not have used the products and services from Orchard Valley Dairy Supplies before. In your view, is there anything in particular that is keeping us from working together?

Orchard Valley Dairy Supplies CSS 2011Exit this survey

1. Default Section

1. Over the past 18 months we have introduced a number of new products to our portfolio (wax, coatings, salt, instruments, smaller unit sizes of rennet, reagents etc). Is there anything more we could usefully add to our range of dairy supplies?

2. We send out newsletters around 4 times per year - either by post or by email. Please let us know how useful you think they are. If you have received the newsletter by post but would be able to have it sent to you electronically, please supply your email address.

3. We offer a technical support service. How often have you used this service? If you have used this service, on a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?

4. We use a third party courier or haulier to make our deliveries to you.On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?

5. We seek to provide a high level of customer service, including FOC sample provision; on-line support; prompt responses and despatches; trackable deliveries. On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate us in this respect?

6. Following on from the previous question, in the last 12 months have you noticed any change in our service levels. Please tick the relevant box below.

7. Is there any other feedback you’d like to raise?

8. You may not have used the products and services from Orchard Valley Dairy Supplies before. In your view, is there anything in particular that is keeping us from working together?

Orchard Valley Dairy Supplies CSS 2011
Exit this survey

4. We use a third party courier or haulier to make our deliveries to you.
On a scale of 1 to 10, where 1 is very poor and 10 is very good, how do you rate this service?