Customer Satisfaction Survey

We're committed to monitoring the quality of the guest services we provide, as part of our ongoing improvement process. We would appreciate your feedback on our performance.

1. Please rate the following aspects of our guest services.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
The staff were friendly and committed to my experience	*Please rate the following aspects of our guest services. The staff were friendly and committed to my experience Excellent	The staff were friendly and committed to my experience Good	The staff were friendly and committed to my experience Adequate	The staff were friendly and committed to my experience Poor	The staff were friendly and committed to my experience Unacceptable	The staff were friendly and committed to my experience N/A
Guest rooms were clean and equipped appropriately	Guest rooms were clean and equipped appropriately Excellent	Guest rooms were clean and equipped appropriately Good	Guest rooms were clean and equipped appropriately Adequate	Guest rooms were clean and equipped appropriately Poor	Guest rooms were clean and equipped appropriately Unacceptable	Guest rooms were clean and equipped appropriately N/A
Meeting & fellowship areas were clean and well furnished	Meeting & fellowship areas were clean and well furnished Excellent	Meeting & fellowship areas were clean and well furnished Good	Meeting & fellowship areas were clean and well furnished Adequate	Meeting & fellowship areas were clean and well furnished Poor	Meeting & fellowship areas were clean and well furnished Unacceptable	Meeting & fellowship areas were clean and well furnished N/A
Please rate overall meal quality	Please rate overall meal quality Excellent	Please rate overall meal quality Good	Please rate overall meal quality Adequate	Please rate overall meal quality Poor	Please rate overall meal quality Unacceptable	Please rate overall meal quality N/A
Please rate the quantity of meals served	Please rate the quantity of meals served Excellent	Please rate the quantity of meals served Good	Please rate the quantity of meals served Adequate	Please rate the quantity of meals served Poor	Please rate the quantity of meals served Unacceptable	Please rate the quantity of meals served N/A
Staff responded promptly to problems	Staff responded promptly to problems Excellent	Staff responded promptly to problems Good	Staff responded promptly to problems Adequate	Staff responded promptly to problems Poor	Staff responded promptly to problems Unacceptable	Staff responded promptly to problems N/A

2. Overall, how do you rate the quality of services provided by the Mt. Morris Camp & Conference Center?

Overall, how do you rate the quality of services provided by the Mt. Morris Camp & Conference Center? Excellent

Good

Adequate

Poor

Unacceptable

3. Will you recommend to friends and colleagues the services of Mt. Morris?

Will you recommend to friends and colleagues the services of Mt. Morris? Definitely

Maybe to the right person(s)

I need to think about it

I won't recommend Mt. Morris for camp, retreat, or conference services

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve our guest services please share below.

If you have any suggestions regarding how we could improve our guest services please share below.

7. If you are selected for the Guest Opinions Count Survey gift, which gift do you want

If you are selected for the Guest Opinions Count Survey gift, which gift do you want Free 2 Night, 2 person stay in Black Oak Lodge

Complimentary 2 night; 5 meal package the next time I participate in an event at Mt. Morris

8. In order to receive your gift, if selected, we need your email address. You can leave blank if you do not desire participating in our Free Gift program.

In order to receive your gift, if selected, we need your email address. You can leave blank if you do not desire participating in our Free Gift program.

Mt. Morris values your experience, and we thank you for taking the time to help us improve our service. If you want to talk with the Executive Director, Joel Jarvis, please call 920.765.0912 (Mobile); or email joelkjarvis@gmail.com.