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MOTOR VEHICLE REPAIR INDUSTRY SURVEY 2011

The Office of Regulatory Services, together with the Motor Vehicle Repair Industry Advisory Committee, is working towards a better system for regulating motor vehicle repairers to protect the interests of consumers in the ACT.

This survey should take approximately 10 minutes of your time.

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* 1. Did you know that, since the ACT Government introduced new legislation in October 2010, all ACT motor vehicle repair businesses must be licensed?

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* 2. When was the last time you had repairs done on your motor vehicle in the ACT? (Month/Year)

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* 3. Did you use a licensed motor vehicle repair business?

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An example of the blue sticker registered motor vehicle repairers are required to display.

An example of the blue sticker registered motor vehicle repairers are required to display.

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* 4. As of October 2010, all licensed repairers display a blue sticker in their place of business that shows the Office of Regulatory Services logo and a large red tick.

Last time you had your car serviced, did you look for this sticker?

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* 5. Since October 2010 have you knowingly used an unlicensed ACT repair business?

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* 6. If yes to Question 5, why did you choose to use an unlicensed repairer?

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* 7. How would you rate your overall satisfaction with your motor vehicle repairer?

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* 8. Please provide comments on your rating in Question 7:

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* 9. Please provide comments on any areas of dissatisfaction with your repairer:

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* 10. Please provide any positive feedback you may have about your repairer:

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* 11. Have you noticed any improvement in the motor vehicle repair industry since October 2010 when the new legislation, the Fair Trading (Motor Vehicle Repair Industry) Act 2010, commenced?

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* 12. Please provide comments on any changes you may have noticed:

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* 13. Do you think that individual workers in the repair industry should be licensed or registered in addition to the businesses that employ them?

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* 14. Please provide comments for Question 13:

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* 15. Would you be willing to have a supervised apprentice working on repairing your vehicle?

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* 16. Where did you find this survey?

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* 17. If you have any further comments about your experience with ACT motor vehicle service and repair providers please write them below:

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