Client/Customer Satisfaction CSR
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1. Service Characteristics

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between our clients.

1. Please rank, your criteria for choosing a delivery service.

	Most Important	Very Important	Important	Less Important	Not Important
Industry/marketplace knowledge	*Please rank, your criteria for choosing a delivery service. Industry/marketplace knowledge Most Important	Industry/marketplace knowledge Very Important	Industry/marketplace knowledge Important	Industry/marketplace knowledge Less Important	Industry/marketplace knowledge Not Important
Length of time in business	Length of time in business Most Important	Length of time in business Very Important	Length of time in business Important	Length of time in business Less Important	Length of time in business Not Important
Consultative capabilities	Consultative capabilities Most Important	Consultative capabilities Very Important	Consultative capabilities Important	Consultative capabilities Less Important	Consultative capabilities Not Important
Technology and Tools provided	Technology and Tools provided Most Important	Technology and Tools provided Very Important	Technology and Tools provided Important	Technology and Tools provided Less Important	Technology and Tools provided Not Important
Personal Referral	Personal Referral Most Important	Personal Referral Very Important	Personal Referral Important	Personal Referral Less Important	Personal Referral Not Important
Lowest rate	Lowest rate Most Important	Lowest rate Very Important	Lowest rate Important	Lowest rate Less Important	Lowest rate Not Important
Responsiveness to requests	Responsiveness to requests Most Important	Responsiveness to requests Very Important	Responsiveness to requests Important	Responsiveness to requests Less Important	Responsiveness to requests Not Important

2. Please rate the Customer Service Representatives you deal with when you call Mercury Delivery Services, Inc.

	Excellent	Above Average	Average	Below Average	Poor	N/A
The quality of our responses to your questions and concerns.	*Please rate the Customer Service Representatives you deal with when you call Mercury Delivery Services, Inc. The quality of our responses to your questions and concerns. Excellent	The quality of our responses to your questions and concerns. Above Average	The quality of our responses to your questions and concerns. Average	The quality of our responses to your questions and concerns. Below Average	The quality of our responses to your questions and concerns. Poor	The quality of our responses to your questions and concerns. N/A
The timeliness of our Representatives' response to your needs.	The timeliness of our Representatives' response to your needs. Excellent	The timeliness of our Representatives' response to your needs. Above Average	The timeliness of our Representatives' response to your needs. Average	The timeliness of our Representatives' response to your needs. Below Average	The timeliness of our Representatives' response to your needs. Poor	The timeliness of our Representatives' response to your needs. N/A
The knowledge level of your Representative.	The knowledge level of your Representative. Excellent	The knowledge level of your Representative. Above Average	The knowledge level of your Representative. Average	The knowledge level of your Representative. Below Average	The knowledge level of your Representative. Poor	The knowledge level of your Representative. N/A
Your Representative keeps you informed of changes.	Your Representative keeps you informed of changes. Excellent	Your Representative keeps you informed of changes. Above Average	Your Representative keeps you informed of changes. Average	Your Representative keeps you informed of changes. Below Average	Your Representative keeps you informed of changes. Poor	Your Representative keeps you informed of changes. N/A
How is their ability to anticipate your needs and provide assistance pro actively.	How is their ability to anticipate your needs and provide assistance pro actively. Excellent	How is their ability to anticipate your needs and provide assistance pro actively. Above Average	How is their ability to anticipate your needs and provide assistance pro actively. Average	How is their ability to anticipate your needs and provide assistance pro actively. Below Average	How is their ability to anticipate your needs and provide assistance pro actively. Poor	How is their ability to anticipate your needs and provide assistance pro actively. N/A
Our products and services we provide meet your objectives.	Our products and services we provide meet your objectives. Excellent	Our products and services we provide meet your objectives. Above Average	Our products and services we provide meet your objectives. Average	Our products and services we provide meet your objectives. Below Average	Our products and services we provide meet your objectives. Poor	Our products and services we provide meet your objectives. N/A
We they easy to work with.	We they easy to work with. Excellent	We they easy to work with. Above Average	We they easy to work with. Average	We they easy to work with. Below Average	We they easy to work with. Poor	We they easy to work with. N/A
Overall, how do you rank our services to you.	Overall, how do you rank our services to you. Excellent	Overall, how do you rank our services to you. Above Average	Overall, how do you rank our services to you. Average	Overall, how do you rank our services to you. Below Average	Overall, how do you rank our services to you. Poor	Overall, how do you rank our services to you. N/A

Other (please specify)

3. How would you prefer for us to provide most communications?

How would you prefer for us to provide most communications? Email

Phone

Mail

Face-to-Face