MLS Delivery Survey - March 2014
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1. Please fill out your name and contact information
Please locate your library using the dropdown boxes below. Libraries are separated by type and are in alphabetical order.
2. Library Name - Academic members
3. Library Name - Public A-L
4. Library Name - Public M-Z
5. Library Name - School A-D (and numeric)
6. Library Name - School E-L
7. Library Name - School M-R
8. Library Name - School S-Z
9. Library Name - Special
10. Library Name - Not Listed (Double-Check Lists Above)
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11. To which network do you belong?
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12. Please select which days your library is open for patron use. 

For Networks (or institutions not open to the public/patron use) please check your normal business operating days. 

Check all that apply.
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13. Please select which days your library receives delivery.

Check all that apply.
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14. Please indicate the number of bins/totes that were delivered to your library for each day. Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).
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15. Please indicate the number of bins/totes that were put into delivery from your library for each day. Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).
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16. Please indicate the total number of items that were put into delivery from your library for each day.

Item definitions:
- Each book, photocopy, piece of correspondence, audiovisual item, flyer is one item (note: 3 books rubber-banded together in a bundle are counted as 3 items)
- Multiple items sent as a deposit in a large carton, bin or bag should be counted individually
- A package of small items (envelope containing bookmarks, flyers, etc.) is one item


 Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).
Sorting and Delivery Accuracy
In an attempt to monitor delivery accuracy for items and bins delivered statewide, please report any errors you experienced over the survey week in the following two questions.
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17. Please indicate the total number of items that were delivered in error to your library.

If you do not receive delivery on a particular day or you received no errors, please enter '0' (zero).
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18. Please indicate the total number of bins that were delivered in error to your library.

If you do not receive delivery on a particular day or you received no errors, please enter '0' (zero).
The next set of questions is to assess your overall satisfaction with different aspects of delivery. We appreciate your feedback.
19. Please rate your overall satisfaction with the delivery service.
Very UnsatisfiedUnsatisfiedSatisfiedVery Satisfied
Customer Service from MLS staff
Customer Service from Optima staff (MLS' delivery contractor)
Your driver's performance
On time service
Sorting accuracy
Turn-around time
Communications regarding delivery service
20. If you compare delivery service in fy2012 with fy2013, how would you respond to the following:
Worse than Last YearThe SameBetter than Last Year
The quality of delivery service this year is:
My library's efforts in preparing items for shipment are:
21. Additional comments are welcome. Although we will read all comments, we may not be able to respond to each individual. If you have specific issues requiring immediate response, please contact MLS directly.
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