12.04.23 PGA ArenaGym Customer Satisfaction Survey12.04.23 PGA ArenaGym Customer Satisfaction Survey

Here at Pettigrew.Green Arena we are committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Your are:

Your are: 12-15yrs

16-25yrs

26-35yrs

36-45yrs

46-55yrs

56-65yrs

66-75yrs

75+yrs

2. You live:

You live:

3. You are:

You are: Male

Female

4. When you have used Pettigrew.Green Arena which general services have you used?

When you have used Pettigrew.Green Arena which general services have you used? Fitness Centre/ArenaGym (including squash and group exercise)

Sports Stadium for regular sports leagues and tournaments

Function rooms & Theatre (for meetings, workshops, seminars events etc.)

The Full Arena for a major event

5. With your Arena Gym membership have you used the following:

With your Arena Gym membership have you used the following: Squash courts Group exercise classes Sports Stadium Showers and change facilities	Products purchased at reception Personal Training services Rehabilitation/Community Health Programmes
Other (please specify)

6. Have you been to Arena Gym for a workout in the last three months?

Have you been to Arena Gym for a workout in the last three months? Yes	No	N/A
If no why?

7. Why did you choose Arena Gym over other Fitness Clubs? (you can choose more than one)

Why did you choose Arena Gym over other Fitness Clubs? (you can choose more than one) Location to home Location to work It is fully air conditioned The staff	Good reports (referral) It is Award winning Price Squash courts	Group Exercise ProgammesPersonal Trainers The other services available
Other (please specify)

8. Do you refer to the Fitness Club as Arena Gym when talking about your membership to non-members?

Do you refer to the Fitness Club as Arena Gym when talking about your membership to non-members? Yes	No	N/A
Comments

9. When you decided to purchase an Arena Gym membership, were the following addressed/received during the sales process: (you can choose more than one)

When you decided to purchase an Arena Gym membership, were the following addressed/received during the sales process: (you can choose more than one) Friendly approachable service Your specific needs were discussed Your fitness history was discussed Received price information	Information of minimum terms Information cancellation & hold processes Taken on a tour of Gym/Showers/Group Exercise Studio Group Exercise/Squash/Personal Training Information was provided
Comments welcomed

10. If you required assistance at reception was it around the following: (you can choose more than one)

If you required assistance at reception was it around the following: (you can choose more than one) Fitness Club/Services (inc Squash/Group Exercise) Ticketing Event/Venue Hire information	Event/Venue Hire Assistance EIT classes
Other

11. For the last response did the service include the following: (you can choose more than one)

For the last response did the service include the following: (you can choose more than one) Friendly and approachable service

Staff member was knowledgeable

Was the staff member able to solve your query or refer you onto the correct person to solve query?

Comments welcomed

12. When you have used the fitness club how have the instructors performed? (you can choose more than one)

When you have used the fitness club how have the instructors performed? (you can choose more than one) They were friendly approachable Your specific needs were discussed Your fitness history was discussed You received a programme After the the first 6 weeks your progress was reviewed	After 12 weeks your progress was reviewed Technical advice was provided in in the assesment meetings Technical advice was provided during your workouts when you asked Technical advice was provided during your workouts when instructors noticed areas of concern
Other (please specify)

13. Overall experience. Please rate the following:

	Excellent	Good	Average	Below Average	Poor	N/A
Your overall experience at the Pettigrew.Green Arena	*Overall experience. Please rate the following: Your overall experience at the Pettigrew.Green Arena Excellent	Your overall experience at the Pettigrew.Green Arena Good	Your overall experience at the Pettigrew.Green Arena Average	Your overall experience at the Pettigrew.Green Arena Below Average	Your overall experience at the Pettigrew.Green Arena Poor	Your overall experience at the Pettigrew.Green Arena N/A
Customer service at reception	Customer service at reception Excellent	Customer service at reception Good	Customer service at reception Average	Customer service at reception Below Average	Customer service at reception Poor	Customer service at reception N/A
Customer service in the Fitness Centre	Customer service in the Fitness Centre Excellent	Customer service in the Fitness Centre Good	Customer service in the Fitness Centre Average	Customer service in the Fitness Centre Below Average	Customer service in the Fitness Centre Poor	Customer service in the Fitness Centre N/A
The value of the services for the price	The value of the services for the price Excellent	The value of the services for the price Good	The value of the services for the price Average	The value of the services for the price Below Average	The value of the services for the price Poor	The value of the services for the price N/A
Presentation of the Facility	Presentation of the Facility Excellent	Presentation of the Facility Good	Presentation of the Facility Average	Presentation of the Facility Below Average	Presentation of the Facility Poor	Presentation of the Facility N/A
Cleanliness of the Change areas/toilets	Cleanliness of the Change areas/toilets Excellent	Cleanliness of the Change areas/toilets Good	Cleanliness of the Change areas/toilets Average	Cleanliness of the Change areas/toilets Below Average	Cleanliness of the Change areas/toilets Poor	Cleanliness of the Change areas/toilets N/A

Comments welcomed

14. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

15. Have you been to any of the events held at the Pettigrew.Green Arena in the last 12 months?

Have you been to any of the events held at the Pettigrew.Green Arena in the last 12 months? Yes	No
If yes which one/s and are there any improvements you could suggest:

16. Thank you for your time and feedback. If you would like to be contacted for more detailed questioning please provide your contact name and email address. Thanks again from the Team here at Pettigrew.Green Arena.

Thank you for your time and feedback. If you would like to be contacted for more detailed questioning please provide your contact name and email address. Thanks again from the Team here at Pettigrew.Green Arena.

12.04.23 PGA ArenaGym Customer Satisfaction Survey
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12.04.23 PGA ArenaGym Customer Satisfaction SurveyCancel this survey >>

A little about you.

12.04.23 PGA ArenaGym Customer Satisfaction Survey
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