Operational Performance Management Survey
In this survey, there are a number of highlighted concepts (Strategy Review Framework, Initiative Management, Customer Performance Management, etc) as well as a number of questions under each concept to help frame the concept. On a 1-10 scale (see below) enter your answer for the concept (not each individual question) and describe a couple of things that explain why you give it the score you did.
2. Our ability to understand our customer leaves us too often in reaction mode. Over the last year we have lost a couple of key customers because we were not listening to them.